Semi-targeted snail mailings for L4 package upgrades

Today I recieved a jumbo sized card in the mail from Logos, soliciting me to upgrade my library to Scholar's Platinum.

The issue is that I already own a larger package.

I went to the discount link on the mailing (http://www.logos.com/platinum2011) and followed the "Get your discount" link--but that displays a list of products that I partially already own (yet doesn't indicate that on the "Add to Cart" button).

The ad / website audience targeting logic needs some tweakin'...

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Mike W

Today I recieved a jumbo sized card in the mail from Logos, soliciting me to upgrade my library to Scholar's Platinum

Yep, I recieved the same card and I already own Portfolio. Not sure what kind of upgrade I qualify for.[H]

Alan Charles Gielczyk

https://community.logos.com/discussion/comment/259860#Comment_259860

Same here, already own Platinum and the card said to upgrade to Platinum. I just threw it away and did not follow the link but Logos seems to be wasting money on illogical mailings.

DAL

https://community.logos.com/discussion/comment/259977#Comment_259977

I didn't get one, but I sure got offered a lot of resources that I already have during the "Meet and Greet" forum week special. I still got a set that was too good to pass and other 2 resources that I had been wanting to get. Now all I have to do is wait for Christmas or "Black Friday" sale...or any other good sales that may come up from here until december...hehe...Anyway, it's been a great week. God bless you all!

Adam Navarrete

https://community.logos.com/discussion/comment/259997#Comment_259997

Ward, Mike, & Alan,

We apologize for the inconsistency in sending you the upgrade postcard. After we sent the postcards out for mailing, we discovered our database report pulled inaccurate information. It appears we have fixed the issue now. Of course it was a bit too late to make changes, but we'll use this as an opportunity to better serve you in the future.

Alan Charles Gielczyk

https://community.logos.com/discussion/comment/260401#Comment_260401

No problem, I was not annoyed or anything. Actually I just threw it away and never gave it a second thought until this thread. I have come to expect that type of thing, not from Logos mind you, but most other companies. No harm, no foul. Just don't let it happen again[;)]

Matthew C Jones

https://community.logos.com/discussion/comment/259860#Comment_259860

Today I recieved a jumbo sized card in the mail from Logos, soliciting me to upgrade my library to Scholar's Platinum

Yep, I recieved the same card and I already own Portfolio. Not sure what kind of upgrade I qualify for.

I have Portfolio too. And out of the whole page of upgrades offered there are only three I don't have.

I still find many products on the website that are not identified as being in my library (greyed-out boxes) Every now and then I find something interesting and discover I already have it in my library. It is like having a Christmas every month.[G]

Mike W

https://community.logos.com/discussion/comment/260926#Comment_260926

I still find many products on the website that are not identified as being in my library (greyed-out boxes) Every now and then I find something interesting and discover I already have it in my library. It is like having a Christmas every month.

I find the same thing reading the forums. Someone will mention an interesting resource and I find that I already have it. This is always a pleasant surprise... expecially with the more expensive resources. [:D].

Mike W

https://community.logos.com/discussion/comment/260401#Comment_260401

we discovered our database report pulled inaccurate information

Not an issue for me either, I'd rather get offers for resources I already have than miss out on a deal on something I would like to have.

Thanks

Ward Walker

https://community.logos.com/discussion/comment/260926#Comment_260926

Today I recieved a jumbo sized card in the mail from Logos, soliciting me to upgrade my library to Scholar's Platinum

Yep, I recieved the same card and I already own Portfolio. Not sure what kind of upgrade I qualify for.

I have Portfolio too. And out of the whole page of upgrades offered there are only three I don't have.

I still find many products on the website that are not identified as being in my library (greyed-out boxes) Every now and then I find something interesting and discover I already have it in my library. It is like having a Christmas every month.

[Y]

I picked up a couple deals along the way that offered individual volumes of collections--so sometimes it takes me a little investigating to figure out if I have a one-off or a series. It would be nice if (someday) the Logos website would acknowledge I already own part of a collection I'm browsing on the webpage, flag which resources I don't own, and...perhaps...offer me an appropriate price adjustment to "make me whole"...[;)]