L4 Crash...

Douglas
Douglas Member Posts: 688 ✭✭
edited November 2024 in English Forum

Hello,

I am not sure what happened really, I went to open Logos 4 and when it gets to where it tries to load the homepage, it crashes and "needs to close".

Any Ideas?

Comments

  • jwsheets
    jwsheets Member Posts: 141 ✭✭

    Mine is doing the same thing.

  • Douglas
    Douglas Member Posts: 688 ✭✭

    Ah oh...  :)

  • NB.Mick
    NB.Mick MVP Posts: 16,196
    https://community.logos.com/discussion/comment/260690#Comment_260690

    Guys, when Logos crashes, there should always be a file called crash log, which helps the forum gurus (or tech support) with finding a potential cause for this. See http://wiki.logos.com/Diagnostic_Logging for further instructions and post the logs here, so other people can help you.

    Mick 

    Have joy in the Lord! Smile

  • jwsheets
    jwsheets Member Posts: 141 ✭✭
    https://community.logos.com/discussion/comment/260690#Comment_260690

    Logos starts ok. But every time I open the home page - wham! Crash. It started earlier today. Here is my crash log

    0246.Logos4Crash.txt

    Program Version: 4.2b SR-1 (4.22.5.1109)
    Windows Version: 5.1.2600.196608
    Time: 2011-06-17 17:34:05
    Installed memory: 2,047 MB
    Install path: C:\Documents and Settings\Owner\Local Settings\Application Data\Logos4\System\Logos4.exe
    Data path: C:\Documents and Settings\Owner\Local Settings\Application Data\Logos4\Data\ymzdt5qb.bth
    Free disk space: 152,431 MB
    Temp path: C:\Documents and Settings\Owner\Local Settings\Temp\
    Free temp space: 152,431 MB

    Error ID: 7793
    Error detail: InvalidOperationException: Object must be initialized before operation can be performed.

    System.InvalidOperationException: Object must be initialized before operation can be performed. ---> System.Runtime.InteropServices.COMException (0x88982F0C): Exception from HRESULT: 0x88982F0C
       --- End of inner exception stack trace ---
       at System.Windows.Media.Imaging.BitmapDecoder.SetupDecoderFromUriOrStream(Uri uri, Stream stream, BitmapCacheOption cacheOption, Guid& clsId, Boolean& isOriginalWritable, Stream& uriStream, UnmanagedMemoryStream& unmanagedMemoryStream, SafeFileHandle& safeFilehandle)
       at System.Windows.Media.Imaging.BitmapDecoder.CreateFromUriOrStream(Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy, Boolean insertInDecoderCache)
       at System.Windows.Media.Imaging.BitmapFrame.CreateFromUriOrStream(Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy)
       at System.Windows.Media.Imaging.BitmapFrame.Create(Uri bitmapUri, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy)
       at System.Windows.Media.Imaging.BitmapFrame.Create(Uri bitmapUri, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption)
       at Libronix.Utility.Windows.BitmapSourceUtility.<>c__DisplayClassc.<CreateThreadAffinedFromLocalUri>b__b()
       at Libronix.Utility.Windows.BitmapSourceUtility.NullIfFailedCreation[T](Func`1 fn)
       at Libronix.Utility.Windows.BitmapSourceUtility.CreateThreadAffinedFromLocalUri(Uri uri)
       at Libronix.Utility.ViewModels.RichTextToTextElementsSettings.CreateDefaultInlineObjectInline(RichTextInlineObject inlineObject, Func`2 fnGetImageFromUri)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.<.ctor>b__2(RichTextToTextElementsSettings settings, RichTextInlineObject inline, Boolean bInHyperlink)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.Visit(RichTextInlineObject inlineObject)
       at Libronix.RichText.RichTextInlineObject.Accept(IRichTextVisitor visitor)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.ConvertSubtree(IList children)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.Visit(RichTextData data)
       at Libronix.RichText.RichTextData.Accept(IRichTextVisitor visitor)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.ConvertSubtree(IList children)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.Visit(RichTextParagraph para)
       at Libronix.RichText.RichTextParagraph.Accept(IRichTextVisitor visitor)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.ConvertSubtree(IList children)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Convert(IEnumerable`1 rt, IList children, RichTextToTextElementsSettings settings)
       at LDLS4.HomePage.Document.PageContentDataGenerator.GenerateContent(RssHomePageItem item)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.GenerateSection(RssHomePageItem item)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.GenerateSection(HomePageItem item)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.Convert()
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.Convert(AppModel app, Size sizeDocument, Int32 nDocumentColumns, ControlTemplate templateDocumentView, IEnumerable`1 seqStoryItems, IEnumerable`1 seqMediaItems, Boolean bPresentation)
       at LDLS4.HomePage.HomePageViewModel.<GenerateItemsWork>d__66.MoveNext()
       at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
       at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution(Object unused)
       at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run(Window window)
       at System.Windows.Application.Run()
       at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
       at LDLS4.OurApp.Main(String[] astrArgs)
  • Douglas
    Douglas Member Posts: 688 ✭✭
    https://community.logos.com/discussion/comment/260694#Comment_260694

    Program Version: 4.2b SR-1 (4.22.5.1109)
    Windows Version: 5.1.2600.196608
    Time: 2011-06-17 17:36:12
    Installed memory: 1,523 MB
    Install path: D:\Program Files\Logos4\System\Logos4.exe
    Data path: D:\Program Files\Logos4\Data\cpbyvvzx.3sq
    Free disk space: 10,862 MB
    Temp path: C:\Documents and Settings\Family\Local Settings\Temp\
    Free temp space: 36,822 MB

    Error ID: 7793
    Error detail: InvalidOperationException: Object must be initialized before operation can be performed.

    System.InvalidOperationException: Object must be initialized before operation can be performed. ---> System.Runtime.InteropServices.COMException (0x88982F0C): Exception from HRESULT: 0x88982F0C
       --- End of inner exception stack trace ---
       at System.Windows.Media.Imaging.BitmapDecoder.SetupDecoderFromUriOrStream(Uri uri, Stream stream, BitmapCacheOption cacheOption, Guid& clsId, Boolean& isOriginalWritable, Stream& uriStream, UnmanagedMemoryStream& unmanagedMemoryStream, SafeFileHandle& safeFilehandle)
       at System.Windows.Media.Imaging.BitmapDecoder.CreateFromUriOrStream(Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy, Boolean insertInDecoderCache)
       at System.Windows.Media.Imaging.BitmapFrame.CreateFromUriOrStream(Uri baseUri, Uri uri, Stream stream, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy)
       at System.Windows.Media.Imaging.BitmapFrame.Create(Uri bitmapUri, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption, RequestCachePolicy uriCachePolicy)
       at System.Windows.Media.Imaging.BitmapFrame.Create(Uri bitmapUri, BitmapCreateOptions createOptions, BitmapCacheOption cacheOption)
       at Libronix.Utility.Windows.BitmapSourceUtility.<>c__DisplayClassc.<CreateThreadAffinedFromLocalUri>b__b()
       at Libronix.Utility.Windows.BitmapSourceUtility.NullIfFailedCreation[T](Func`1 fn)
       at Libronix.Utility.Windows.BitmapSourceUtility.CreateThreadAffinedFromLocalUri(Uri uri)
       at Libronix.Utility.ViewModels.RichTextToTextElementsSettings.CreateDefaultInlineObjectInline(RichTextInlineObject inlineObject, Func`2 fnGetImageFromUri)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.<.ctor>b__2(RichTextToTextElementsSettings settings, RichTextInlineObject inline, Boolean bInHyperlink)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.Visit(RichTextInlineObject inlineObject)
       at Libronix.RichText.RichTextInlineObject.Accept(IRichTextVisitor visitor)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.ConvertSubtree(IList children)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.Visit(RichTextData data)
       at Libronix.RichText.RichTextData.Accept(IRichTextVisitor visitor)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.ConvertSubtree(IList children)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.Visit(RichTextParagraph para)
       at Libronix.RichText.RichTextParagraph.Accept(IRichTextVisitor visitor)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Visitor.ConvertSubtree(IList children)
       at Libronix.Utility.Windows.Controls.RichTextToTextElements.Convert(IEnumerable`1 rt, IList children, RichTextToTextElementsSettings settings)
       at LDLS4.HomePage.Document.PageContentDataGenerator.GenerateContent(RssHomePageItem item)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.GenerateSection(RssHomePageItem item)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.GenerateSection(HomePageItem item)
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.FlowDocumentHomePageConverter.Convert()
       at LDLS4.HomePage.Document.HomePageItemsToFlowDocumentConverter.Convert(AppModel app, Size sizeDocument, Int32 nDocumentColumns, ControlTemplate templateDocumentView, IEnumerable`1 seqStoryItems, IEnumerable`1 seqMediaItems, Boolean bPresentation)
       at LDLS4.HomePage.HomePageViewModel.<GenerateItemsWork>d__66.MoveNext()
       at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
       at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution(Object unused)
       at Libronix.Utility.Threading.AsyncAction.ContinueCallback(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.DispatcherOperation.InvokeImpl()
       at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
       at System.Threading.ExecutionContext.runTryCode(Object userData)
       at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Windows.Threading.DispatcherOperation.Invoke()
       at System.Windows.Threading.Dispatcher.ProcessQueue()
       at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
       at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)
       at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Boolean isSingleParameter)
       at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
       at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
       at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
       at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
       at System.Windows.Threading.Dispatcher.Run()
       at System.Windows.Application.RunDispatcher(Object ignore)
       at System.Windows.Application.RunInternal(Window window)
       at System.Windows.Application.Run(Window window)
       at System.Windows.Application.Run()
       at LDLS4.OurApp.InitializeAndRun(ReadOnlyCollection`1 listArgs, SingleInstanceManager sim)
       at LDLS4.OurApp.Main(String[] astrArgs)

  • Douglas
    Douglas Member Posts: 688 ✭✭
    https://community.logos.com/discussion/comment/260701#Comment_260701

    Program Version: 4.2b SR-1 (4.22.5.1109)
    Windows Version: 5.1.2600.196608
    Time: 2011-06-15 20:51:27
    Installed memory: 1,523 MB
    Install path: D:\Program Files\Logos4\System\Logos4Indexer.exe
    Data path: D:\Program Files\Logos4\Data\cpbyvvzx.3sq
    Free disk space: 10,867 MB
    Temp path: C:\Documents and Settings\Family\Local Settings\Temp\
    Free temp space: 37,493 MB

    Error ID: 206
    Error detail: UnauthorizedAccessException: Attempted to perform an unauthorized operation.

    System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
       at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
       at Microsoft.Win32.RegistryKey.SetValue(String name, Object value, RegistryValueKind valueKind)
       at Microsoft.Win32.RegistryKey.SetValue(String name, Object value)
       at LDLS4.Indexer.WindowsIndexerProgram.OnProcessCommands()
       at LDLS4.Indexer.IndexerProgram.StartWork()
       at LDLS4.Indexer.WindowsIndexerProgram.Application_Startup(Object sender, EventArgs args)
       at System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FDoIdle(Int32 grfidlef)
       at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
       at System.Windows.Forms.Application.Run(ApplicationContext context)
       at LDLS4.Indexer.Program.Main(String[] args)

  • Michael Richie
    Michael Richie Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/260697#Comment_260697

    Guys, my is doing the same thing.I need to figure out how to record a log to post here, but I'm wondering if this has anything to do with a large Windows update my pc just loaded.

    Mike

  • Douglas
    Douglas Member Posts: 688 ✭✭
    https://community.logos.com/discussion/comment/260703#Comment_260703

    Or...

    8664.Logos4Crash.txt

     

    7587.Logos4IndexerCrash.txt

     

    For Short... :)

  • Douglas
    Douglas Member Posts: 688 ✭✭

    Concur :)

    Mine loads Layouts fine from a Blank Layout, But crashes when I try to open the Homepage :)

  • jwsheets
    jwsheets Member Posts: 141 ✭✭
    https://community.logos.com/discussion/comment/260705#Comment_260705

    My PC did a large WIndows (XP SP3) update last night.

  • Paul Schmidtbleicher
    Paul Schmidtbleicher Member Posts: 15 ✭✭
    https://community.logos.com/discussion/comment/260708#Comment_260708

    It relates to the XP Update and the Home page download.  TEMP FIX: Start Logos4 holding the control key down.  When the "sign in" box appears tick/check the Home Page box then sign in.  You will not get the homepage newspaper until LOGOS fixes the issue caused by the MS update, BUT CAN USE LOGOS4

  • Michael Richie
    Michael Richie Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/260712#Comment_260712

    Thanks Paul, That seems to have helped (though the box I checked was to load with blank layout). Do we know for sure this will need to be a LOGOS fix and any ideas how long this might take. I'm a pretty new user and not having easy access to my favorite resouces is going to present a challenge for me.

    Mike

  • Dave Hooton
    Dave Hooton MVP Posts: 36,131
    https://community.logos.com/discussion/comment/260734#Comment_260734

    Guys,

    Get onto Tech support whilst there is time (see http://wiki.logos.com/Windows_Troubleshooting#When_to_contact_the_official_Logos_Technical_Support_team

    Dave
    ===

    Windows 11 & Android 13

  • Tonya J Ross
    Tonya J Ross Member Posts: 1,490 ✭✭✭
    https://community.logos.com/discussion/comment/260734#Comment_260734

    There was an issue with an image used in the Logos.com blog which caused the crash.  The image has already been removed, but it will take some time for the RSS feed to update the home page.  

    The underlying issue will be permanently resolved in the next program update, but the temporary workaround is to open the program to a blank layout (press and hold the Ctrl key on your keyboard and launch Logos4, holding down the Ctrl key until the sign in box pops up, and then check the 'Use blank layout' box).  Then, type the command "Set show home page to no" (without quotes) into the Command box and press Enter.

    This will keep the home page from opening automatically when you open the program.  It should be safe to set this option back tomorrow (using the command "Set show home page to yes" in the Command box or checking the box for "Show home page at startup" in the Customize menu on the home page).

    Diagnostic Logging

  • Michael Richie
    Michael Richie Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/260754#Comment_260754

    Thank you Tonya

  • Catherine Hardy
    Catherine Hardy Member Posts: 1 ✭✭
    https://community.logos.com/discussion/comment/260754#Comment_260754

    I had the same problem today. Thanks Tonya for the solution. Worked like a charm. And thanks to Douglas and JW for posting this question.

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