BUG - 4.3 Beta 9 - not syncing
I am getting error message today when the program attempts to sync. Yesterday, Beta 9 was syncing properly.
Thanks,
George
Comments
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George W Raduano said:
I am getting error message today when the program attempts to sync. Yesterday, Beta 9 was syncing properly.
Thanks,
GeorgeWhat is the message when you click on the Sync icon? Could you enable logging temporarily, generate the error, and attach the Logos4.log?
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"An error occurred during synchronization. Click to try again". This is linked to a warning symbol over the synchronization arrows.
Thanks,
George0 -
I received this error yesterday (or was it today?). I just clicked the warning triangle and synch proceeded normally.
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George W Raduano said:
"An error occurred during synchronization. Click to try again". This is linked to a warning symbol over the synchronization arrows.
Thanks,
GeorgeAccording to the log, the connection timed out. Jack's recommendation is a good one.
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I have tried again several times yesterday and today without any success. The arrows spin for about 2 minutes and than I receive the error triangle.
My Internet connection is very strong - 30MB down and 25MB up.
Thanks,
George0 -
Remedy found - My Verizon router is keeping the sync from completing. When I lowered the security on the Verizon router, it syncs perfectly.
I discovered this when I realized my iPad would not sync to Logos either - using WiFi. When I connected with 3G, the iPad connected properly.
Either Verizon or Logos must have changed something with their software.
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George W Raduano said:
Remedy found - My Verizon router is keeping the sync from completing. When I lowered the security on the Verizon router, it syncs perfectly.
I discovered this when I realized my iPad would not sync to Logos either - using WiFi. When I connected with 3G, the iPad connected properly.
Either Verizon or Logos must have changed something with their software.
Thank you for letting us know the solution. I've forwarded your post to our support dept as well.
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