"Missing license for resource" erroneously appeared.

Mary-Ellen
Mary-Ellen Member Posts: 477 ✭✭
edited November 21 in English Forum

Running Beta 7.

Earlier today, I could see and read my library, so long as I didn't download a book.  After I downloaded a book, I would get the message "Missing license for resource" when I tried to open it.  Once I removed the book, I could read it just fine again.

I tried a couple of monographs and a Bible and got the same results for all.

I just now tried two commentaries and they worked after the downloads.  I am also able to download and read all of the resources that gave me a problem earlier.  So all seems to be back to normal now.

Just thought you'd like to know.

Dell XPS 8930/Intel Core i7-8700@3.20GHz/32GB RAM/Win10 Pro

Surface Pro 7/Intel Core i7-1065 G7@1.30GHz/16 GB RAM/Win10 Home

iPad Air/Pixel/Faithlife Connect

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Comments

  • Hunter Clagett
    Hunter Clagett Member, Logos Employee Posts: 1,819

    This was likely caused by a lag in updating your licenses on the device. Access to books is determined by a licenses file when they are downloaded and until that file is updated they will not be available. 

     

    You can force an update by navigating to the library window and pressing your devices' menu button, then selecting Update. 

     

    Thanks,

    - Hunter Clagett

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