Says I'm missing license for resource.

I downloaded Morning and Evening by Charles Spurgeon on my android and every time I try to open it I get a message saying "Missing license for resource". My husband has the same Droid phone, and the app works fine on his. Any suggestions.

Find more posts tagged with

Mobile App

Comments

Graham Criddle

Hi Beth - and welcome to the forums.

There was a similar problem - and proposed solution - posted at http://community.logos.com/forums/t/35839.aspx. Please have a look at that and see if it solves your problem.

If not - some thoughts to try and track this down further....

Since licences are linked to accounts and not devices there may be something different between your account and your husband's.

Are you signed in to the Android App? If not there should be a sign-in button available in the library menu
Do you have access to other resources?
If you remove the resource - you can do this by clicking on the arrow to the right of the resource in the library and clicking Remove - can you then access it? This will be accessing the resource from Logos servers. I'm trying to understand whether there was an issue with the download.

Hope this helps

Graham

Chris Ease

I have this problem with KJV on beta 9 running an updated libronix 3 on a desktop but my droid with the issue is an Atrix running 2.3.4. I do not know of other resources with same issue. I can open the authorized version bhy the way.

Pam Larson

I got this message trying to open The Millenium Myth by N. T. Wright, which I purchased as part of the N. T. Wright collection in May. Other books in this collection open and download just fine on my android. I haven't downloaded the book - today is the first time I tried to open it.

John Sheeley

I started having this same problem until I discovered there was a new software download for my phone. Once I did that, the app works great and I have access to my resources again.

Pam Larson

The new download didn't fix the problem for me.