missing resources

Since downloading resources, may need to restart Logos 4 Mac many times.

Stable 4.3 SR-2 release 4.30.0.1553 has many bug fixes not in current 4.3 Beta (Release Candidate 3).

Wonder if program settings shows any hidden resources ?

By the way, anticipating Logos 4.5 Beta 1 within a month, possibly as soon as next week. Apologies: not know if bugginess of early 4.3 Beta's will repeat. Option: can use set update channel to stable command for Logos 4.3 SR-2 update.

Keep Smiling [:)]

https://community.logos.com/discussion/comment/280959#Comment_280959

Thanks for your help, Keep Smiling.

I've restarted Logos 5x and it still shows 1663 resources, and I don't see the missing NIC volumes.

I don't have any hidden resources in Logos preferences.

I noticed that the updated resources pane in the Logos home page shows that it downloaded 1,717 resources, which means I'm missing 54 of them. 36 of them would be NIC, which leaves another 18 I don't know about...

I'll try changing to the stable update channel and see what that does.

https://community.logos.com/discussion/comment/280985#Comment_280985

Andy -

I don't think this is your issue, but just to be sure...

Is there ANYTHING in your search field in your library? For example, the single letter "a" takes my resources from 1646 to 1526. See screen shot.

https://community.logos.com/discussion/comment/280999#Comment_280999

Nope, nothing in the search field. Thanks, though.

https://community.logos.com/discussion/comment/281012#Comment_281012

If I owned the NIC series, I would be upset that they were missing too. That's only supposed to happen with loaned out dead tree books, right? [:)]

Hopefully Logos can get it fixed for you soon!

https://community.logos.com/discussion/comment/281037#Comment_281037

Thanks for the chuckle, alabama24! I'm hoping it will get straightened out soon, too.

https://community.logos.com/discussion/comment/281039#Comment_281039

Let us know what you find out!

https://community.logos.com/discussion/comment/280985#Comment_280985

May want to enable Mac Diagnostic Logging so can open Indexer.log file to see downloads and indexing status. For downloads, look for failed job(s); after blue logos icon disappears from menu bar, can close Logos 4 Mac and restart.

Apologies: not know how many restarts will be needed to download all resources, which is followed by one more restart to complete indexing.

Personally have 55 more files in Resources folder than my library count.

Keep Smiling [:)]

https://community.logos.com/discussion/comment/281083#Comment_281083

Well, I do have an issue with Logos syncing behind my proxy. It's able to download resources (all 7.1 GB of them yesterday), but syncing gives an error. Thus, I see this message in my Log a lot....

08/28/2011 19:42:54 | ERROR | 4 | SyncManager | ExceptionHandled: Logos.Sync.Client.SyncClientException: Web service error: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') ---> Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') at Libronix.Utility.Net.WebServiceRequest.ExecuteResponseSync (System.Net.HttpWebRequest webRequest) [0x00000] in <filename>:0 at Libronix.Utility.Net.WebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Sync.WebService.SyncServerInfoResponse].GetResponse () [0x00000] in <filename>:0 at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.CbvStyles.StyleSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 --- End of inner exception stack trace --- at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.CbvStyles.StyleSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncClient.Sync (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename>:0 </filename></filename></filename></filename></filename></filename></filename></filename>

<filename><filename><filename><filename><filename><filename><filename><filename> 08/28/2011 19:42:54 | INFO | 6 | LibraryCatalogIndex | Searching for all records matching: rating:=1 OR rating:=2 </filename></filename></filename></filename></filename></filename></filename></filename>

<filename><filename><filename><filename><filename><filename><filename><filename>08/28/2011 19:42:54 | ERROR | 4 | SyncManager | ExceptionHandled: Logos.Sync.Client.SyncClientException: Web service error: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') ---> Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status NotFound, content type 'text/html') at Libronix.Utility.Net.WebServiceRequest.ExecuteResponseSync (System.Net.HttpWebRequest webRequest) [0x00000] in <filename>:0 at Libronix.Utility.Net.WebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest.GetResponse () [0x00000] in <filename>:0 at Libronix.Utility.Json.Web.JsonWebServiceRequest`1[Logos.Sync.WebService.SyncServerInfoResponse].GetResponse () [0x00000] in <filename>:0 at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.PbbBooks.BookSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 --- End of inner exception stack trace --- at Logos.Sync.WebService.JsonSyncService`1[Libronix.DigitalLibrary.Sync.PbbBooks.BookSyncItem].Connect (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncClient.Sync (IWorkState state) [0x00000] in <filename>:0 at Logos.Sync.Client.SyncManager.SyncManagerThread () [0x00000] in <filename>:0 </filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename></filename>

Here's what it says about the proxy...

08/28/2011 19:42:41 | INFO | 1 | AppStartupModel | System web proxy: None

08/28/2011 19:42:41 | INFO | 1 | AppStartupModel | Logos 4 web proxy: <a target="_blank" href="http://MYPROXYSERVER.COM:8080/;">http://MYPROXYSERVER.COM:8080/;</a> user name: USERNAME; password: **********

Do i need to set the "System web proxy"? How do I do that?

(It doesn't really say MYPROXYSERVER, it has a different server there, I just changed it before posting it on the internet, same w/ USERNAME.)

https://community.logos.com/discussion/comment/281091#Comment_281091

Got off campus this evening and opened up Logos. No more connection errors in the log, but still no NIC or any other missing resources. I reopened it several times. It seems that the Logos Indexer app doesn't stick around very long when I open Logos (like 5 seconds), but I don't see any error message when it exits. Not sure if that's supposed to happen or not.

https://community.logos.com/discussion/comment/281410#Comment_281410

It seems that the Logos Indexer app doesn't stick around very long when I open Logos (like 5 seconds), but I don't see any error message when it exits. Not sure if that's supposed to happen or not.

The indexing icon will generally appear for a few seconds every time you use Logos. It's probably just making up its mind if it needs to do anything. [:)]

https://community.logos.com/discussion/comment/281423#Comment_281423

Right, I know that's how it usually works. But if it is supposed to do something related to why Logos can't find my NIC series, it's not.

https://community.logos.com/discussion/comment/281428#Comment_281428

Did you call Logos yet?

https://community.logos.com/discussion/comment/281433#Comment_281433

No, sometimes they're on the forums, or someone on the forums knows the answer to the problem, so I tried this first. But I'll probably call tomorrow if I have time.

https://community.logos.com/discussion/comment/281437#Comment_281437

While off campus, wonder about update resources command ?

Keep Smiling [:)]

https://community.logos.com/discussion/comment/281438#Comment_281438

@Keep Smiling, I ran that (and a couple others). No updates were found.

https://community.logos.com/discussion/comment/281486#Comment_281486

After contacting Logos Support, and stil not solving the problem* (possibly due to the fact that I'm behind a proxy server), I was able to finally solve this problem by emptying my ~/Library/Application Support/Logos4 folder, deleting the .app from Applications, and reinstalling from the .dmg. Somehow it managed to keep all my preferences, documents, custom menu commands, layouts, etc. (Where are those stored? I thought they were in that Logos4 folder?)

So after a downloading 7.1 GB of resources and indexing overnight it was good to go. I went from 1663 resources to 1808 resources! w00t!

*I don't mean denigrate Logos' excellent support team. After describing my problem I was quickly transfered to a Level 2 tech, who spent a significant amount time working on the issue via remote login. He gave me some additional things to try when I got out from behind the proxy, and they probably would have solved the problem as well, but I went ahead opted for the above "nuclear option" instead, which didn't require getting off campus.

https://community.logos.com/discussion/comment/282983#Comment_282983

One question Andy...

Can I borrow a couple of commentaries? [:)]

https://community.logos.com/discussion/comment/282995#Comment_282995

Sure! As soon as Logos implements a lending feature like the Kindle... :P