Crashing when opening Tyndale Commentaries
My Logos for Mac crashes every time I try to open the Tyndale Commentaries. I see the text of the commentary come up, but the entire application closes about two seconds later. Is it possible to delete a resources and re-install it?
Comments
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Mark -
Sorry you are having problems. You are going to want to submit a crash log. I don't know how to read them, but when someone comes along who does, they will ask to see them. If you don't know how to enable logging, I have included a wiki link for you:
macOS, iOS & iPadOS |Logs| Install
Choose Truth Over Tribe | Become a Joyful Outsider!0 -
Thanks for the wiki...!
Here is my crash log for whoever can help me...!:
Program Version: 4.30.1572
Mac OS Version: 10.6.8
Architecture: x86_64
Model: MacBookPro8,1
Processor count: 4
Time: 2011-08-30 11:14:12 CDT
Installed Memory: 4096 MB
Data path: /Users/mbrand/Library/Application Support/Logos4/Data/s1m8vjc3.x81
Free disk space: 20420 MB
Temp path: /var/folders/eS/eSic7mRBFKO4jZlkWsv-ME+++TI/-Tmp-/
Free temp space: 20420 MB
Swap usage: total = 256.00M used = 29.39M free = 226.61M
Error detail:
NSUncaughtSystemExceptionException: Uncaught system exception: signal 5
Stack trace:
0 -[NSObject(MonoStackTrace) stackTrace] [0x00b7d237 - MonoHost]
1 +[LoggingUtility logCrash:] [0x00c557e5 - MarshalUtility]
2 -[AppController exceptionHandler:shouldLogException:mask:] [0x00028470 - Logos Bible Software 4]
3 -[NSExceptionHandler _handleException
] [0x921f8ebb - ExceptionHandling]4 NSExceptionHandlerUncaughtSignalHandler [0x921f8378 - ExceptionHandling]
5 _sigtramp [0x9166505b - libSystem.B.dylib]
6 (null)
7 objc_exception_throw [0x97e5b5a9 - libobjc.A.dylib]
8 -[NSException raise] [0x995efa21 - CoreFoundation]
9 -[NSObject(_NSBindingAdaptorAccess) _releaseBindingAdaptor] [0x95fbb336 - AppKit]
10 -[NSView _releaseBindingAdaptor] [0x96014c11 - AppKit]
11 -[NSView _finalizeWithReferenceCounting] [0x960140a1 - AppKit]
12 -[NSView dealloc] [0x9601374b - AppKit]
13 -[Panel dealloc] [0x00b9a8c1 - LayoutKit]
14 -[Grid dealloc] [0x00bc3e3d - LayoutKit]
15 CFRelease [0x994dcee8 - CoreFoundation]
16 _CFAutoreleasePoolPop [0x99509bfd - CoreFoundation]
17 NSPopAutoreleasePool [0x99c17a16 - Foundation]
18 -[NSUIHeartBeat _heartBeatThread:] [0x96154edf - AppKit]
19 -[NSThread main] [0x99c2a564 - Foundation]
20 __NSThread__main__ [0x99c2a514 - Foundation]
21 _pthread_start [0x9162c259 - libSystem.B.dylib]
22 thread_start [0x9162c0de - libSystem.B.dylib]
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Apologies: crash report (posted) without Logos diagnostic log files (Logos4.log and Indexer.log) is bit challenging for Logos user community diagnosis and possible actions/workarounds.
Wiki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac includes link to Mac Diagnostic Logging (suggest enabling always for now, can disable later); please reply to this thread and attach a zip file with Logos diagnostic logs showing crash.
Other option is contacting Logos Mac Support (email or call) => http://www.logos.com/about/contact with reference to this thread. With Mon 5 Sep being a federal holiday in US, not know about Logos Support availability (should be available Tuesday).
Keep Smiling [:)]
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Did not realize that you needed all the logs in zipped format. Am attaching them now.
Would appreciate all the help I can get...! I miss my Tyndale Commentaries..!
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Mark Brand said:
Did not realize that you needed all the logs in zipped format. Am attaching them now.
Would appreciate all the help I can get...! I miss my Tyndale Commentaries..!
Mark,
Are you not able to open any of the Tyndale Commentaries? Are you opening them from the Library, or are they part of a layout? Do you recall if you had applied any highlighting to these resources?
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Mark Brand said:
Would appreciate all the help I can get...! I miss my Tyndale Commentaries..!
Logos4.log file has a couple Visual Markup style warnings:
- 09/10/2011 12:19:45 | INFO | 3 | LocalFileDatabase | Found existing database at /Users/mbrand/Library/Application Support/Logos4/Documents/s1m8vjc3.x81/VisualMarkup/visualmarkup.db
- 09/10/2011 12:19:45 | WARN | 3 | VisualMarkupManager | Expected to find named system style Yellow for shortcut key Y
- 09/10/2011 12:19:45 | WARN | 3 | VisualMarkupManager | Expected to find named system style BlueUnderline for shortcut key U
Later followed by an error (database disk image is malformed) when Visual Markup Manager was getting markup for resource (TNTCPASUS):
Guthrie, D. (1990). Vol. 14: Pastoral Epistles: An Introduction and Commentary. Tyndale New Testament Commentaries. Downers Grove, IL: InterVarsity Press.
Using a SQLite DB Manager (e.g. Firefox extension), with Logos 4 Mac closed, wonder about opening visualmarkup.db and look at rows in markup table ? If encounter disk image is malformed message, wonder about moving visualmarkup.db file to trash, startup Logos 4 Mac to a blank layout, then use sync now command to copy visualmarkup information from last sync to Logos 4 Mac (wait for spinning arrows to stop), then try opening TNTCPASUS. If can view rows in markup table, then close database file, and open Logos 4 Mac and try to open TNTCPASUS resource.
WIki Logos 4 Keyboard Shortcuts For Mac includes: "Sign In tip: launch Logos 4, then quickly press and hold command key until Sign In appears – can click “Use blank layout”, then Sign in"
Keep Smiling [:)]
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