Frustrated

I have spent the afternoon and evening trying to figure out the new version. Here is what I have discovered: Exegetical Search is much better. Passage Guide search is a THUMBS DOWN!!! I hope that I am able to revise that at a later date. Customer Support from the company THUMBS DOWN!!! I was actualy told by the person I spoke with that they could not help me to use their progam and that they would be glad to give me my money back. In all my life experiences, I have never, never encountered such a statement from a company that wanted to sell me their product.

Instead of doing much need study and research I have been going through these posts to see If the many questions that I have, has already been asked. Not a fruitful day. Maybe tomorrow will be better.

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Colin Thornby

Hi Larry. Are you running on Windows or Mac?

The only reason I ask is because the Mac version is a pre-release build (they're calling it an Alpha), and phone support isn't provided - but if that had been the case they'd have explained it.

If you're running Windows then the issues with customer service are very disappointing.

Colin

Floyd Johnson

Instead of doing much need study and research I have been going through these posts to see If the many questions that I have, has already been asked. Not a fruitful day. Maybe tomorrow will be better.

Frustration seems to be par for the course - except for those who have been been part of the Beta Test program. I too feel the same way, as you will see by many of my posts over the last two or three days. I still feel frustrated

On the other hand, I know enough about Logos to say they will have a working program within the next six months. Not much help for someone who is just beginning their use of a Logos product. Those of us who have version 3 available can at least fall back to this version till the improvements arrive.

So what to do - after installing and indexing, start asking questions. Our questions will help Logos know where they need to beef up either their program or their documentation.

Blessings,

Floyd

Mark Smith

https://community.logos.com/discussion/comment/29237#Comment_29237

except for those who have been been part of the Beta Test program

And we've had ours already.

Logos 3 is a great program. Someday Logos 4 will be its equal in every way and better in many. It isn't right now, but Logos doesn't intend to go backwards. This new version is so much different conceptually and in its software underpinnings that things have taken longer than expected (at least for us) to create. I can see its promise. I'll use 3.0 a lot for awhile, but hope by next summer never to have to use it again, and to be grateful for a program that is in every way better than 4.0.

BillS

https://community.logos.com/discussion/comment/29237#Comment_29237

Frustration seems to be par for the course - except for those who have been been part of the Beta Test program.

Hi Floyd,

As a beta tester, though I'd have to say my frustration level is less than it was, I'd also say that ALL of us experienced varying degrees of frustration at minimum at some point in the program, if not many times through the program. We've just had longer to process it & even to move beyond it toward trying to find ways to change the way we work. The one thing that I believe most of us would also say is that we've learned to see the promise of L4. I'm one that'd say that there are still times I PLAN to revert to L3... for me, it's the smart tags... for others that feel similarly, it's some other feature. But we see the promise that eventually it'll be there in L4, & there's enough there now to keep us learning.

Many blessings to you!

Bill

Dave Hooton

Passage Guide search is a THUMBS DOWN!!!

Try tailoring your own PG with Guides | Make a new Guide template. Start with standard PG and then remove sections and even add sections (use the small pen icon to name it My Passage Guide).

Customer Support from the company THUMBS DOWN!!!

I think Bob may be slightly embarrassed by this, but the staff have been very busy with queries. Ask any Q here as you'll find many "experts" who have spent (a hectic) 8 weeks with L4.

TCBlack

Customer Support from the company THUMBS DOWN!!! I was actualy told by the person I spoke with that they could not help me to use their progam and that they would be glad to give me my money back. In all my life experiences, I have never, never encountered such a statement from a company that wanted to sell me their product.

That noise you just heard was Bob walking into the CS department in Bellingham....

spitzerpl

https://community.logos.com/discussion/comment/29821#Comment_29821

Customer Support from the company THUMBS DOWN!!! I was actualy told by the person I spoke with that they could not help me to use their progam and that they would be glad to give me my money back. In all my life experiences, I have never, never encountered such a statement from a company that wanted to sell me their product.
That noise you just heard was Bob walking into the CS department in Bellingham....

this is sorta just a guess, but I remember Bob saying they were "bringing in help to deal with the volume" which probably means temp workers that were given a crash course. Either way, the right information need to get out.

Bob Pritchett

Customer Support from the company THUMBS DOWN!!! I was actualy told by the person I spoke with that they could not help me to use their progam and that they would be glad to give me my money back.

I am very sorry to hear this; I can't imagine why someone would say that. (Unless it was issues with the Mac pre-release, about which there's not much we can do beyond get the next release out.)

If you email me your contact info and preferred time of contact, at bob@logos.com, I'll put you in touch with someone who can help you well.

Again, I'm sorry about that -- our goal is fantastic customer service.

(To that end, for November we've extended our normal hours to Saturdays and evenings, too. I believe everyone will find shorter (or no) waits for a rep if you call in the evening, US pacific coast time.)

spitzerpl

https://community.logos.com/discussion/comment/31439#Comment_31439

(To that end, for November we've extended our normal hours to Saturdays and evenings, too. I believe everyone will find shorter (or no) waits for a rep if you call in the evening, US pacific coast time.)

I hope your getting lots of calls from people wanting to buy the software.

Randall Hartman

https://community.logos.com/discussion/comment/31439#Comment_31439

I've been using Logos for over 10 years. I have never been disappointed by them or their service. In my 56 years on the planet I have never ever seen a company try harder to meet the needs of their customers like Logos. They are flat out the best. Yes, during this time of transition we all get a little frustrated but hang in there. Logos is headed in the right direction. If that's not good enough for now get a refund and come back after some of the bugs are worked out.

Robert Pavich

https://community.logos.com/discussion/comment/31448#Comment_31448

While I've not been using logos THAT long...I too have had this same experience...nothing but a pleasure.

John Murphy

https://community.logos.com/discussion/comment/31519#Comment_31519

Between the Logos 4 forum and 1 call to Logos Support, my experience with Logos 4 has been great. It's not unusual to have to work through a lot of kinks with the first iteration of any piece of software. If it's any consolation to Bob Pritchett, VMWare Fusion just came out with Fusion 3.0 and there was a thread on their forum entitled FIX FUSION 3 NOW! Even though my experience with Fusion has been fantastic as well. You give a lot of people a new piece of software and you're going to have a rough few weeks until everyone is up and running.

Very happy with Logos 4! Thanks.

John Murphy

Kevin A. Purcell

https://community.logos.com/discussion/comment/31537#Comment_31537

I too am a little frustrated and a little disappinted and I am also a beta tester. But I know two things about Logos.

1. They are the most customer centric company. Others are maybe as customer centric as Logos, but almost no on is more.

2. They get it right more often than not and will eventually do so with this.

Let me share a comparison. I am beta testing two other Bible software products at this time. One of those companies is like Logos, very friendly and very nice. The other is less so. The top guy in the company sent me a nasty email twice for not glowing about his products when I reviewed them in mentioned negative things. The reviews were generally very positive, but I mentioned a few bugs and a few features I did not like. So now I'm persona non grata with that company. And yet it is one of the few companies that I actually buy the software I review. Most give review copies. BTW Logos is one of others that I actually buy all the software I've reviewed up till this beta test. And even with this release I plan to buy an upgrade to the next level up very soon.

J. Morris

https://community.logos.com/discussion/comment/31439#Comment_31439

I had some conserns and frustrataions (still do have a few) that I
posted about on day 2 of the release (day 1 of my V4 use). To my
suprise, I got a personal email from Mr. Pritchett adressing those conserns and frustratons (some of which were sales related and essentially none of my buisness really).

I must admit that made me "sit up" and take notice of Logos' outstanding customer service philosophy.

I had to call customer support for a technical issue 2 days later (that was solved in the forums while I was on the phone with a rep.) and had a great experience.

Thumbs up [Y] to Logos customer support. They made it through a hectic week (with flying colors IMO).

Robert Pavich

https://community.logos.com/discussion/comment/31824#Comment_31824

To my
suprise, I got a personal email from Mr. Pritchett adressing those conserns and frustratons

That's just above and beyond....amazing. [Y]

Randall Hartman

https://community.logos.com/discussion/comment/31930#Comment_31930

When Bob emailed me he included his wife's recipe for lasagna!

Robert Pavich

https://community.logos.com/discussion/comment/31934#Comment_31934

When Bob emailed me he included his wife's recipe for lasagna!

Well, Philip, Thomas Black, and I told her (while we were there at Sunday dinner) that it was too good not to share with the "lower level" Logos users.... [;)]

Randall Hartman

https://community.logos.com/discussion/comment/31937#Comment_31937

OK, actually laughed out loud. Hope I didn't wake my wife up. If I did UR in BIG trouble!

Damian McGrath

https://community.logos.com/discussion/comment/31937#Comment_31937

Those of us who bought Portfolio have both Bob's wife and his mother's recipe books as part of the package. They appear on the home page; strangely as devotionals.

Randall Hartman

https://community.logos.com/discussion/comment/31945#Comment_31945

Now you did it! Could one of you guys loan me $1000 so I can upgrade to Portfolio!!

Robert Pavich

https://community.logos.com/discussion/comment/31945#Comment_31945

Those of us who bought Portfolio have both Bob's wife and his mother's recipe books as part of the package. They appear on the home page; strangely as devotionals.

Now it's my turn to laugh out loud! [;)]

Stuart A Weber

https://community.logos.com/discussion/comment/31945#Comment_31945

since I am doing a Windows 7 install now, I thought about L4- but we learn from the days of Windows 1: Never buy version 1 of anything. I'llput my L3 in and wait.

Damian McGrath

https://community.logos.com/discussion/comment/31949#Comment_31949

Seriously, Am I the only guy who gets these on the home page? How do I turn it off? Can I hide this resource?

Robert Pavich

https://community.logos.com/discussion/comment/31952#Comment_31952

since I am doing a Windows 7 install now, I thought about L4- but we learn from the days of Windows 1: Never buy version 1 of anything. I'llput my L3 in and wait.

Stuart,

A very sensible alternative...good choice.

Much better than installing V4 and spending all of your time saying how v3 was better. [;)]

spitzerpl

https://community.logos.com/discussion/comment/31945#Comment_31945

Those of us who bought Portfolio have both Bob's wife and his mother's recipe books as part of the package. They appear on the home page; strangely as devotionals.

Hummmm...UPGRADE TO PORTFOLIO is all that appears on my Platinum homepage.

Randall Hartman

https://community.logos.com/discussion/comment/31953#Comment_31953

Seriously, Am I the only guy who gets these on the home page? How do I turn it off? Can I hide this resource?

Why would you want to turn that off? Why don't I get those recipes? IF I DON'T GET RECIPES ON MY HOMEPAGE I WANT MY MONEY BACK! GGrrr. (I wonder if you can take recipes from Greek and Hebrew and display them with an Interlinear?)

Robert Pavich

https://community.logos.com/discussion/comment/31975#Comment_31975

When I hover over the recipe I don't get a meal made for me!!

waa...I want my money back!

Randall Hartman

https://community.logos.com/discussion/comment/31976#Comment_31976

During my sermon this morning, if I start laughing out loud becuase of this thread, I will want my money back!

Robert Pavich

https://community.logos.com/discussion/comment/31977#Comment_31977

During my sermon this morning, if I start laughing out loud becuase of this thread, I will want my money back!

I wish I could be there to witness it...

Jonathan Burke

https://community.logos.com/discussion/comment/31448#Comment_31448

I've been using Logos for over 10 years. I have never been disappointed by them or their service. In my 56 years on the planet I have never ever seen a company try harder to meet the needs of their customers like Logos. They are flat out the best.

I have to agree with this. I've been using Logos for at least 7 years, and I have had exactly the same experience.

Damian McGrath

https://community.logos.com/discussion/comment/31975#Comment_31975

I wonder if you can take recipes from Greek and Hebrew and display them with an Interlinear?

You could try the NCBV - The New CookBook Version. It also comes in the Portfolio Package and provides lots of hints and tips everytime food is mentioned.

Randall Hartman

https://community.logos.com/discussion/comment/31985#Comment_31985

STOP!! THAT'S IT!!

I am walking away from the computer until after the morning service. Seriously, it is a very good thing to walk into church on Sunday morning with a smile on your face. Thanks for helping me to smile...

Ken McGuire

https://community.logos.com/discussion/comment/31990#Comment_31990

But does it have the Porpoise Driven Life?

http://www.youtube.com/watch?v=20Q32xIyoeo

Charlene

https://community.logos.com/discussion/comment/31985#Comment_31985

You could try the NCBV - The New CookBook Version. It also comes in the Portfolio Package and provides lots of hints and tips everytime food is mentioned.

ROTFLOL! Okay, did anyone besides me check to see their homepage devotional?![:D]

Larry L. Dix

https://community.logos.com/discussion/comment/29221#Comment_29221

Colin,

It is a PC

Larry L. Dix

https://community.logos.com/discussion/comment/31439#Comment_31439

Bob Pritchett,

Thank you for your enterest in my problem. I don't know what your email address is, so I will take a chance and post mine on this forum

lpd@blomand.net

Once I receive a reply I will provide contact info.

Sincerely,

Larry L Dix

Larry L. Dix

https://community.logos.com/discussion/comment/31980#Comment_31980

Until the other day, my experience had been the same.

spitzerpl

https://community.logos.com/discussion/comment/32491#Comment_32491

Thank you for your enterest in my problem. I don't know what your email address is, so I will take a chance and post mine on this forum

One thing I've seen people do to avoid scripts grabbing email address from the web is to spell out the at, so lpd at blomand dot com tells those who are looking the address, and scripts will mostly pass it by.

Larry L. Dix

https://community.logos.com/discussion/comment/32496#Comment_32496

thanks for the tip

David Gullick

https://community.logos.com/discussion/comment/32522#Comment_32522

Larry, Bob already took the risk for you - bob@logos.com from the first page here [:)]

Steven L. Spencer

https://community.logos.com/discussion/comment/31448#Comment_31448

I have great confidence in the folks at Logos. And I would encourage everyone to be patient as they continue to perfect Logos 4. Personally, I think Logos is the best software available today. And I very much appreciate their ministry.