Installer/resource download crash

I'm trying to install Logos 4 on a new computer I just got. (HP EliteBook 2760p w/2.7GHz intel processor, 4 gigs RAM, windows 7 professional version 6.1.7600). It gets about halfway through the initial resource download (which in my case is over 8 gigs), then the indexer starts and promptly crashes. The download stops at that point too. Windows just gives a cryptic message that "Logos Bible Software 4 indexer has stopped working" and this is where it says to look for more info:

C:\Users\aualbu\AppData\Local\Temp\WER800D.tmp.WERInternalMetadata.xml
C:\Users\aualbu\AppData\Local\Temp\WER9765.tmp.mdmp

I can't remember where to look for the files Logos 4 writes when it crashes. I tried uninstalling, deleting everything, cleansing the registry of any and all references to Logos4, and starting over; the same thing happened again. What next?

Alan Braun

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Matt Hamrick

If you have logging enabled then look in your documents folder for Logos Log Files.

Alan

https://community.logos.com/discussion/comment/296576#Comment_296576

OK, I found the log files. Does somebody have an idea of how I can get the program to install correctly?

MJ. Smith

https://community.logos.com/discussion/comment/296636#Comment_296636

you need to post your log files so we can see what went wrong.

Alan

https://community.logos.com/discussion/comment/296646#Comment_296646

Ok, here they are. I zipped them.1616.Logos4IndexerCrash Alan Braun.zip

MJ. Smith

https://community.logos.com/discussion/comment/296665#Comment_296665

From indexer crash log:

Error ID: 2022
Error detail: FileNotFoundException: Could not find file 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\CEFC3a0.STLIVELOVE.lbxlls.TBD'.

System.IO.FileNotFoundException: Could not find file 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\CEFC3a0.STLIVELOVE.lbxlls.TBD'.
File name: 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\CEFC3a0.STLIVELOVE.lbxlls.TBD'
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

Or from the indexer log:

2011-10-17 17:40:31.8253    5    Info    IndexerProgram    Moving resource from 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\479\STMARRLOVE.lbxlls' to 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\ResourceManager\Downloaded\LLS_40.90.4\STMARRLOVE.lbxlls'.
2011-10-17 17:40:31.8423    5    Info    IndexerProgram    Setting Require Discovery.
2011-10-17 17:40:31.8573    5    Info    ResourceManager    Discovery requested: 2011-10-17T22:40:31Z
2011-10-17 17:40:31.9653    5    Info    DownloadJob    (Timed) Hashing 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\STLIVELOVE.lbxlls' to determine if MD5 sum is 7D072A7531D8D1A9168D55D557EED135.
2011-10-17 17:40:32.0543    5    Info    DownloadJob    (51ms) Hashing 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\STLIVELOVE.lbxlls' to determine if MD5 sum is 7D072A7531D8D1A9168D55D557EED135.
2011-10-17 17:40:32.0543    5    Info    IndexerProgram    The download job 'Update:478' for update 'Resource LLS:40.80.6', downloading to 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478' has finished.
2011-10-17 17:40:32.1073    5    Info    IndexerProgram    Moving resource from 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\CEFC3a0.STLIVELOVE.lbxlls.TBD' to 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\ResourceManager\Downloaded\LLS_40.80.6\CEFC3a0.STLIVELOVE.lbxlls.TBD'.
2011-10-17 17:40:32.6134    5    Error    WindowsIndexerProgram    Unhandled exception: System.IO.FileNotFoundException: Could not find file 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\CEFC3a0.STLIVELOVE.lbxlls.TBD'.
File name: 'C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\CEFC3a0.STLIVELOVE.lbxlls.TBD'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)

Either way, the problem appears to be the file STLIVELOVE.lbxlls.TBD - presence, absence or security settings. Does this file name mean anything to you?

Dave Hooton

https://community.logos.com/discussion/comment/296676#Comment_296676

Either way, the problem appears to be the file STLIVELOVE.lbxlls.TBD - presence, absence or security settings. Does this file name mean anything to you?

It's not a valid resource name.

Alan,

Delete the folder C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\ResourceManager\Downloaded\LLS_40.80.6\

as this contains CEFC3a0.STLIVELOVE.lbxlls.TBD.

If it exists also delete folder C:\Users\aualbu\AppData\Local\Logos4\Data\pkjd5h1z.t3w\UpdateManager\Resources\478\

You may need to set Control Panel | Folder Options to view hidden files and folders. Ensure logging is still enabled and restart L4.

Alan

https://community.logos.com/discussion/comment/296679#Comment_296679

What was happening was that the indexer would start, for some reason, before the initial resource download was finished. Then everything came to a screeching halt. When I repeatedly restarted the program, using the CTRL-(click the icon) option, the resource download would start up where it left off, go for awhile and then the indexer would start again, creating another crash. It took about 5 times through that cycle to get all the resources downloaded, but once that was done the indexer ran OK and the program now seems to work as it's supposed to. Thanks for the help.

Dave Hooton

https://community.logos.com/discussion/comment/296823#Comment_296823

What was happening was that the indexer would start, for some reason,

Thanks for the feedback, Alan.