Download does not advance

I'm download Logos 4 onto a MacBook AIr with OS Lion. Yesterday it stopped for 8 hours at 60% of 7.? GB. I re booted and started over. Now it stopped advancing at 87% of 1.05 GB. The rest of the computer is not freezing.

I have the power option set so that the hard drive never goes to sleep.

What can I do to get it to advance downloading?

Ralph

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JT (alabama24)

Ralph - First, welcome to the forums! Sorry you are having troubles.

I guess I am not fully sure of what problem you are having, except long downloads, which is to be expected. If your first download was X of 7 GB and today it is X of 1.05 GB, then it has obviously downloaded 6+GB. If you think that it has stalled (but make sure first!), restart your computer/Logos if you want. I would expect that you would then have X of (less than 1GB) to download.

Keep Smiling 4 Jesus :)

What can I do to get it to advance downloading?

Welcome [:D]

One option is using Activity Monitor to watch Network downloading.

Another option is enabling logging so can watch Indexer.log file (by default, file scrolls as lines are written); can use 5504.Logos4MacLogging.app.zip to display logging setting, then optionally change. Looking at Indexer.log, can see if download stuck or indexing in progress. If stuck, could quit Indexer and restart Logos 4 Mac (or restart Mac).

Wonder about network connectivity ? (e.g. some connections have time outs that change every few hours, which can cause download issues).

Keep Smiling [:)]

Ralph A. Pontier

Problem solved with the help of a phone call to tech support.