HELP!!! Logos Crashed and now will not open!

Philana Crouch

I was trying to open a new note file then Logos 4 Mac beta crashed. Now I cannot open it at all. Please if anyone can help. I really need to use Logos!

Thanks,

Philana

steve clark

Try Shutting down your computer (NOT sleep & NOT hibernate)

Then power it up again,

Then follow the instructions on this wiki page (see under the picture, & use Command button as described) When starting Logos4 from the desktop

Philana Crouch

https://community.logos.com/discussion/comment/303394#Comment_303394

steve clark said:

Try Shutting down your computer (NOT sleep & NOT hibernate)

Then power it up again,

Then follow the instructions on this wiki page (see under the picture, & use Command button as described) When starting Logos4 from the desktop

Thanks, I followed it, with the same results. It still pulls up an error report. Do I need to reinstall Logos? Thanks for the help!

Melissa Snyder

https://community.logos.com/discussion/comment/303400#Comment_303400

Philana Crouch said:

Thanks, I followed it, with the same results. It still pulls up an error report. Do I need to reinstall Logos? Thanks for the help!

Please get a Logos4.log file for us by enabling logging either temporarily or permanently according to the instructions here, and then attach the log to this thread.

Edit:  You could try moving the 'Logos Bible Software 4' icon from Applications to the Trash, and then use this link to download and then run the beta .dmg file to reinstall. 

Keep Smiling 4 Jesus :)

Philana Crouch said:

I was trying to open a new note file then Logos 4 Mac beta crashed. Now I cannot open it at all. The error report gave the following problem and system configuration:

Please attach crash report and log files (instead of copying and pasting crash report contents).

Option: can edit post to remove log contents, then attach file.  Wiki Using the Forums  => Editing or deleting posts  and => Adding a picture to a Post

Keep Smiling [:)]

Philana Crouch

https://community.logos.com/discussion/comment/303411#Comment_303411

Melissa Snyder said:

Philana Crouch said:

Thanks, I followed it, with the same results. It still pulls up an error report. Do I need to reinstall Logos? Thanks for the help!

 

Please get a Logos4.log file for us by enabling logging either temporarily or permanently according to the instructions here, and then attach the log to this thread.

Edit:  You could try moving the 'Logos Bible Software 4' icon from Applications to the Trash, and then use this link to download and then run the beta .dmg file to reinstall. 

Putting into the trash and downloading the dmg fixed the problem. Thanks for the help! Logos is working again!