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where is my duke database ?

Danny Zacharias

I "purchased" the Duke database at the same time as the Perseus resources. My Perseus resources have downloaded, but I still have no Duke resources. From the forums it seems the Duke database resources have been released - and my account order history says it was released Sept 30.

Any ideas?

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Comments

Kevin Becker

First, check your hidden resources to make certain they aren't there.

Second paste C.Epist.Lat into your library, it's one of the Duke Databank resources and you should have it.

If these don't help you find them then either there's a bug in Mac (and some other mac users will pipe up) or there's a problem with your license file and you need to contact customer service to have them look at you file.

Danny Zacharias

https://community.logos.com/discussion/comment/307746#Comment_307746

Nope, not hidden. I searched for that resource and came up empty. I'll contact customer service, thanks.

Paul N

https://community.logos.com/discussion/comment/307746#Comment_307746

piping up!

I've got C.Epist.Lat

Danny, what route did CS say to take?

Danny Zacharias

https://community.logos.com/discussion/comment/307777#Comment_307777

no answer yet

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/307793#Comment_307793

Curious if series:duke has any resource(s) in Library ? (once all resources are downloaded and indexed, should have 256 resources)

Also wonder about restarting Mac, followed by launching Logos 4 Mac (or use update resources command).

Keep Smiling [:)]

George Somsel

https://community.logos.com/discussion/comment/307891#Comment_307891

Curious if series:duke has any resource(s) in Library ? (once all resources are downloaded and indexed, should have 256 resources)

Also wonder about restarting Mac, followed by launching Logos 4 Mac (or use update resources command).

Keep Smiling

All I did was to type in "duke." I got one or two that aren't part of the collection from that.

Danny Zacharias

https://community.logos.com/discussion/comment/307914#Comment_307914

CS replied and said it wasn't ordered. On my order page it was sitting in my "Pre-Pub" section for some reason. So I deleted it from my pre-pub section and re-ordered it.