This question relates to a generic message I received to a couple of questions I emailed the customer Service team last week stating that because the team were so busy there would be a delay in responding to my questions. Firstly, let me say, this is totally understandable. (please note this is not the normal confirmation message i receive when i send an email rather, a second message I received a few days later from Steve Workman)
However, the email stated that i could call the service centre if the matter was urgent. In this case it isn't and I can wait, however, as an international customer calling the US isn't really an option and although the forums are good they do not always answer my questions.
Therefore, Bob and the Logos team, is it possible for international customers to receive some sort of priority in regards to email questions? Especially relating to Logos 4. Personally it is a miracle I was able to install the product because I it was difficult to find clear and precisie instructions. If not for the forum i might well have called the states in sheer frustration! As some one who is not technically savvy, it would be nice to know I can have questions answered quickly. Software and computer problems stress a lot of us out, especially because we don't understand how computers "work".
Finally, let me add my congratulations to Logos on the release of 4 - it is a wonderful product. I know this is a ridiculously busy time and I appreciate your commitment to your customers.
