Logos 4 "Not Responding"
I certainly hope someone can help me with a problem. This morning L4 stopped responding so I reinstalled using method #2 on “Quick Installation onto multiple computers.” It is still doing the same thing. It just stops responding. It will not load the home page (stops responding) but will open to a blank layout (however it did stop responding after attempting to open several books).
I have attached the only logs created for both attempts at opening and a screen shot of what is happening when I open to the home page. Computer: Windows 7, 8GB Ram, 3.2GHz Intel i5.0564.Logos4 opened with blank layout.zip
EDIT:
Here is another log after I opened to a blank layout. I opened my library tab successfully, I opened a search box successfully, I opened a passage guide successfully and attempted to start the passage guide at which point it stopped responding.
EDIT:
Here is a log after attempting to open the ESV from the command box 6064.Logos4 opened a blank layout and attempted to open the ESV.zip
And a log and screen shot after opening to a blank layout and attempted to open 1000 Bible Images from the Library tab. 6201.Logos4.zip
Logos Series X Pastor’s Library | Logos 3 Leader’s Library | 4 Portfolio | 5 Platinum | 6 Feature Crossgrade | 7 Essential | 8 M & W Platinum and Academic Professional | 9 Academic Professional and Messianic Jewish Diamond
Comments
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The most common cause of a hang right after startup in Logos 4 is the WPF "PresentationFontCache" service.
The workaround is to restart the service and delete its cache files; instructions on how to do this can be found here: https://support.counterpath.com/?W349
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Bradley Grainger said:
The most common cause of a hang right after startup in Logos 4 is the WPF "PresentationFontCache" service.
The workaround is to restart the service and delete its cache files; instructions on how to do this can be found here: https://support.counterpath.com/?W349
Bradley, I think I love you! Thank you! That fixed the problem. [}]
Logos Series X Pastor’s Library | Logos 3 Leader’s Library | 4 Portfolio | 5 Platinum | 6 Feature Crossgrade | 7 Essential | 8 M & W Platinum and Academic Professional | 9 Academic Professional and Messianic Jewish Diamond
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Thank you Bradley!!! This appears to have solved the problem! I am grateful! [:D]
Jim
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