Logos Bible Software 4 has stopped working

Since a few months my 64bit Win7 laptop stops loading Logos 4 and gives the familiar message

"Logos Bible Software 4 has stopped working
A Problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I cannot see the version I have as the program crashes every time I open it.

I have attached the Logos4Crash log.

Can someone help me?

Thanks

Devraj

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Devraj Urs

I opened the Logos4Crash log and it had the following text in the middle of the log.

Error ID: 2152
Error detail: OutOfMemoryException: Insufficient memory to continue the execution of the program.

System.OutOfMemoryException: Insufficient memory to continue the execution of the program.

I have 4 GB of RAM and 239 GB of free disk space

Dave Hooton

First reboot the computer.

Try loading to a Blank Layout by starting Logos 4 with the Ctrl key held down. If that works then try to open an OLD layout (not the most recent one).

Devraj Urs

https://community.logos.com/discussion/comment/323683#Comment_323683

Rebooted

Logos 4 still crashes with ctrl key pressed

Dave Hooton

https://community.logos.com/discussion/comment/323695#Comment_323695

Please upload the logos4.log file that would have been created at \Documents\Logos Log Files --> http://wiki.logos.com/Uploading_Logs$29

Also upload the crash log.

Devraj Urs

https://community.logos.com/discussion/comment/323753#Comment_323753

Logos4Crash.txt is attached

Logos4Crash.txt

Devraj Urs

https://community.logos.com/discussion/comment/323891#Comment_323891

Logos4.txt file is also attached

Logos4.log

Dave Hooton

https://community.logos.com/discussion/comment/323892#Comment_323892

Logos4.txt file is also attached

This log shows no crash and was run after the crash shown in the crash log. It showed downloading some items, so were they indexed OK and did Logos 4 crash after 07:17am on 11 Jan?

Out of Memory usually occurs when the app runs out of system resources for what it is trying to do, which is why I wanted you to open to a blank layout. If it still crashes there please wait a minute, close L4 and then supply the crash log and logos4.log before you restart Logos 4.