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mistake or official change?

toughski

Noticed in the Twitter post today that a rep said "Call our customer service team at 800-875-6467. It does cost $20 per license."

Here is what Bob Pritchett stated a while back:

I expect the fee will be applied "per transaction" -- if you want to transfer four products in one call, then one fee. If you call four times over four weeks, that's probably going to be four fees.

so is this an honest mistake or change of "policy"?

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Comments

Paul N

I'm pretty sure the tweet was mistaken. It would be cost prohibitive and therefore pointless to offer if it was the way the tweet portrayed it. (hopefully!)

Logos, can I get two squawks for the affirmative??

Nate Smoyer

The tweet was an honest mistake in clarification.

It is $20 per transaction and not per license as I tweeted in response. So in one transaction 10 licenses could be transferred to one person for $20 dollars at one time.

We'll be following up with that customer.

Paul N

https://community.logos.com/discussion/comment/325103#Comment_325103

[Y]

toughski

https://community.logos.com/discussion/comment/325105#Comment_325105

Thanks, Nathan! [H]

Matthew C Jones

edit: wrote the post, got a long phone call, posted after the issue was settled. [co]

I will leave it as written because it makes me look smart. I was correct again! [8-|]

so is this an honest mistake or change of "policy"?

One thing to remember is CEO Bob Pritchett .... is the person who sets policy for Logos. Don't read a major policy change into any statement made by others.

The last time I said this it wasn't received very well.But it has always proved true so far. I am betting Bob's policy of "per transaction" still stands and the tweet was only a misunderstanding.