Using account credits?

I was given a $150 credit for hosting a Logos presentation for 125 pastors. Then, when I ordered something (the credit which is on my account page was not used), instead my credit card was charged full price.

The customer service representative that emailed back hasn't been very helpful other than to say: "Credit in your account is not able to be used for pre pub purchases."

I sure don't see that stated as a policy and I'm also wondering how I can find out what the credit can be used for?

The person that I arranged the event with and issued the credit evidently doesn't work for Logos anymore and emails to him are bouncing back.

I'm a huge Logos fan (which is why I arranged that event), but not real impressed with her curt response. I'm now canceling the order (it's just not in the budget to pay for this without that credit).

Any ideas on where to find your policy on using store credits?

Find more posts tagged with

Comments

Rich DeRuiter

The customer service representative that emailed back hasn't been very helpful other than to say: "Credit in your account is not able to be used for pre pub purchases."

This is a long-standing policy, though I don't know where it is written down, or if it's written down on a web site. I have used a credit to pay down part of a payment plan, credits can also be used for sale items (at least I'm not aware of any restrictions), and of course, full-price resources.

Any ideas on where to find your policy on using store credits?

If you want to address this question to Logos, an email to them would be better than posting in these forums. If I were you I'd email your question to sales@logos.com, or if you're especially miffed go right to the top and email bob@logos.com

fgh

The customer service representative that emailed back hasn't been very helpful other than to say: "Credit in your account is not able to be used for pre pub purchases."

I'm guessing she thought it was Christmas credit, which indeed can't be used for prepubs (at least not yet). Or maybe she was new. Credit due to a refund should be possible to use for anything, and so should this I would imagine, unless there was some small print attached that you didn't read or have forgotten. However, credit can never be automatically applied to a prepub. They simply don't have the software for it. It has to be done manually. I don't think it should be necessary to trouble Bob with this, but I suggest the Sales Manager, santiago.galeano@logos.com, rather than the common sales@logos.com address.