Uh oh...my downloaded resources have vanished!
Comments
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Ultimately, we're implementing a model where "download to this device" is a server-synced property that survives log ins, log outs, etc. and is easily manged from inside Logos 4, inside the mobile app, or at Logos.com. This is partially coded, but just hasn't been finished and shipped yet. It will make this scenario and problem irrelevant.
I'm sorry for the inconvenience.
Hi Bob,
I appreciate the candor. I'd like to reinforce that this is more than an "inconvenience" for some users. Take a look at this thread for an example of a person who will be paying more than $50US to re-download her data.
I'd suggest a significant warning that downloaded books may need re-downloading.
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[quote]
Hi Bob,
I appreciate the candor. I'd like to reinforce that this is more than an "inconvenience" for some users. Take a look at this thread for an example of a person who will be paying more than $50US to re-download her data.
I'd suggest a significant warning that downloaded books may need re-downloading.
Hi Pete,
thanks for coming to my defence, but, uhm, I am a guy [:P]
I still do not understand why Logos will not allow us to copy the books from our resource directory. They have all our license info, so why not give us an application that can simply boost these resources to our phones. That would be great. Downloading these books again (with the possibility that this can happen again in the future) is not something I am looking forward to. The money is one thing, the lost time is another. We do not have the bandwidth to download these resources in one sitting, so I have to space it out over several months. Losing my downloaded resources not only meant lost cash, but a lot of lost hours.
I also ran into another problem: suddenly I am unable to log into my account on my device. I keep on getting Invalid Username or password.
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I also ran into another problem: suddenly I am unable to log into my account on my device. I keep on getting Invalid Username or password.
I loaded the newest Beta today on my rooted Nook Color; when I tried to open the app, it wouldn't log me in. I kept trying to enter my password, but it wouldn't take it. Then, suddenly, it did--same password. Odd.
Luckily when I go off-line, all my downloaded resources are still there--so perhaps the logout/login "erase all downloads" code has been changed in the newest Beta.
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Finally managed to log in, but only book available offline is ASV
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Ultimately, we're implementing a model where "download to this device" is a server-synced property that survives log ins, log outs, etc. and is easily manged from inside Logos 4, inside the mobile app, or at Logos.com. This is partially coded, but just hasn't been finished and shipped yet. It will make this scenario and problem irrelevant.
I'm sorry for the inconvenience.
Thank you Mr Pritchett... it is good to know the solutions are nearly there... and for the apology...for me, I am not in IT at all, and just thought that the hundreds of hours spent downloading the majority of my logos library meant they would always be there. I love logos, and really want the Android app especially to be developed more...here's hoping that bulk downloading options are not light years away! I honestly think that I will eventually end up using the Android app more than my desktop.
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I still do not understand why Logos will not allow us to copy the books from our resource directory.
It's a good idea but unfortunately not that simple. Mobile versions need to be in a different format for a variety of reasons.
However -- since the Logos team truly desires to serve the body of Christ around the world, I would strongly encourage them to develop a user-friendly protocol and utility that enables people to sync books from PC to the mounted drive on a mobile device, eg via USB or directly connected SD card, etc.
(One suggestion: use the download bandwidth to securely manage the licensing, while direct transfer is used to manage the bulk data.)
Think of it as the iLogos equivalent of iTunes
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My question is, is it safe to download my resources again?
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[quote] My question is, is it safe to download my resources again?
I am certainly not downloading anything until this is sorted out. It costs way to much in terms of both time and money. I actually enjoyed using Logos for Android. Doing some study or reading while waiting for my kids etc. But unfortunately I am done with Logos for Android for now [:(]
It is sad, but I really cannot afford to download resources, only to lose them again at a later stage.
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My question is, is it safe to download my resources again?
Play safe and only download the few you actually need for study or reading (I download about 10 and only single-volume commentaries).
Dave
===Windows 11 & Android 13
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I loaded the newest Beta today on my rooted Nook Color; when I tried to open the app, it wouldn't log me in. I kept trying to enter my password, but it wouldn't take it. Then, suddenly, it did--same password. Odd.
Luckily when I go off-line, all my downloaded resources are still there--so perhaps the logout/login "erase all downloads" code has been changed in the newest Beta.
We have indeed taken some initial steps to address this case in 0.9.4. For now, there should not be any more problems. We know this is an important issue, so we will make every effort to preserve your downloads if we see this scenario on the horizon in the future.
Had you previously re-logged in on your Nook after we had to re-authenticate everyone a week or so ago? If this occurred a second time (after you had already re-logged in and re-downloaded your books), it would be a concern...
I also ran into another problem: suddenly I am unable to log into my account on my device. I keep on getting Invalid Username or password.
Is this a second time you were automatically logged out after you had already signed-in? Or did you re-install the app or something?
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[quote] Is this a second time you were automatically logged out after you had
already signed-in? Or did you re-install the app or something?Not sure when I was logged out or why. I did not reinstall the program. I did managed to log in at the end, but it required a few retries. Not sure why or how, but at least I have been logged in at the end.
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I am confused:
Bob Pritchett Well, there is a pretty good reason. Books are only useful if you have a license to them, and apps that download lots of resources and don't clean up after themselves use up the limited storage on mobile devices. So our Android app was coded to delete downloaded book files when you were logged out (or, specifically, logged in after a log out). We didn't anticipate the mandatory cookie reset scenario, so logging out and logging back in was imagined as a way to either switch user accounts (which would require different resources) or to "reset" the application. (We did lots of this during the testing phase, as you can imagine.)
The EULA states that we are to have individual accounts. [that is husband and wife are to not share the same login [except that it is acceptable when one is a power user and the other just reads books (second user is a very light user)]. So if there is only one Android tablet in the family and power user logs out and second user (with separate account per the EULA) logs in am I reading this correctly that all of power users books will be deleted and second users downloaded? That will mean that we cannot share a Android unit between two users???? Maybe if were could sync to our CPU instead of the Cloud? [[Yes, I saw that the file formats were different CPU and Mobile unit but could we store the Mobile files on the CPU with a large hard drive and then sync to it????? ]] How many LOGOS 4 customers for Mobile do not have a CPU account? [where CPU is PC or MAC]0 -
So if there is only one Android tablet in the family and power user logs out and second user (with separate account per the EULA) logs in am I reading this correctly that all of power users books will be deleted and second users downloaded? That will mean that we cannot share a Android unit between two users????
That would appear to be the case. The current design login/out scenario shows a lack of consideration for a single user and is obviously not designed for multiple accounts to co-exist (they would have to change the folder structure for that). Strangely, tablets are more likely to be a family device but they usually have less storage than a phone!
So you can use one device for two users but you would lose individual settings and history and don't bother to download resources.
Dave
===Windows 11 & Android 13
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The current design login/out scenario (...) is obviously not designed for multiple accounts to co-exist (...)
So you can use one device for two users but you would lose individual settings and history and don't bother to download resources.
So the work-a-round is for the family [that tried to follow the rules and get multi Logos log-ins] is to just use the POWER users account on the device!
Do you need to use the same password on the device as you use on the CPU?
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So the work-a-round is for the family [that tried to follow the rules and get multi Logos log-ins] is to just use the POWER users account on the device!
That is your conclusion[:|]. Logos assumed only one user per device.
Do you need to use the same password on the device as you use on the CPU?
Yes - use the credentials you use to login to your account on the web site.
Dave
===Windows 11 & Android 13
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This is intensely frustrating, just this last weekend I spent a good 2 hours RE-downloading for the second time.
There was no Logos update in the Kindle Fire app store, so downloaded the application, and it didn't install. I removed Logos and ran the .apk, Logos 0.9.4 installed no problems.
Log in to find no resources.
Just crazy.
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I removed Logos
It will remove everything if you uninstall; no different to desktop apps. The need to do so is documented here - - http://community.logos.com/forums/t/44710.aspx
Dave
===Windows 11 & Android 13
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It will remove everything if you uninstall; no different to desktop apps.
This is incorrect. I install and uninstall things all day long. If I uninstall SQL Server, it does not delete my databases. If I uninstall Office, it does not remove my word files. If I delete a user off of the computer, it keeps the deleted user's "My Documents", "Application Data", etc.
If there is a high probability of the android application being uninstalled and reinstalled because of updates, I would think there should be a safeguard against deleting the files off of the device.
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This is incorrect. I install and uninstall things all day long. If I uninstall SQL Server, it does not delete my databases. If I uninstall Office, it does not remove my word files. If I delete a user off of the computer, it keeps the deleted user's "My Documents", "Application Data", etc.
We're looking at it differently but I didn't qualify my comment. User-created work is not generally removed without asking your permission e.g. deleting a Windows user account. The Logos 4 desktop app will remove resources but keep your Documents after uninstalling.
Dave
===Windows 11 & Android 13
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After updating to a newer Logos Android app, my downloaded Bibles do not appear on the Offline Library list.
When I checked SD card, my downloaded Bibles data is still there but I'm not sure how to access to it. It seems that a newer app does not even provide an option anymore to download the books again. If I'm wrong, plz enlighten me how to do it.Now I got it! NRSV and NIV come with download link but not with ESV and NLT. Hope to provide all download links to the purchased books.
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Now I got it! NRSV and NIV come with download link but not with ESV and NLT.
You might have to uninstall and then reinstall to get the app to behave properly. You should be able to download resources from Library whilst online (select arrow icon on right); including ESV and NLT.
See the thread for 0.9.4 at the top of the Forum for more details.
If you still have issues please describe the device you have and its version of Android
Dave
===Windows 11 & Android 13
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