Word Study Study Not Working!
Two different computers and OS (XP and Vista)
Tried duplicating training video, typed in word fear, nothing, tried other words nothing happens. I did exactly what the video showed. Any suggestions? Thanks.
Comments
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Please describe and show screenshots of what you are attempting to do http://wiki.logos.com/Screenshot
Dave
===Windows 11 & Android 13
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Without watching the video we don't know what you have done. Perhaps you can look at the detailed, step by step instructions on the Logos wiki to verify you have done everything correctly. See: http://wiki.logos.com/Bible_Word_Study
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Select Guides > Bible Word Study
not many steps at all, just like the video.
So why no results?
Thx
type word fear, just like the demo training video and nothing happens.
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I just don't see what I possibly could be doing wrong
I select bible word study from the Guides drop down, type in a word, fear click the arrow and also tried just hitting enter on keyboard, nothing happens.
What am I missing?
Thanks
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This may sound like a stupid question but did you hit Enter or click on the little blue arrow to the right of the word after typing in the word?
Another question: is indexing going on or has Logos successfully completed indexing in the past?
EDIT: You answered my first question as I was typing.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I tried both
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Is indexing going on? Has it previously completed?
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I just had a upgrade and additional resources were added. Would that make a difference? I upgraded from the original version to 4 (don't ask).
I originally sent them the wrong data file and not all my resources was on it, and found the correct one. All my resources shows but I doubt if they are in Bible Word Study.
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James,
What is your default bible? Try prioritizing the ESV Reverse Interlinear and see if that works.
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When you type the word in you are looking for Logos will search for words it has in its index that may be a match for your word. See the screen shot. You should see this as you type (or shortly thereafter).
Please also tell us how long you've had Logos installed, and what package you installed, and what else you have tried if you are new to Logos.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I just updated to logos 4 last Friday for the first time. Before that all I had was discs, I think it was version 2. I emailed support described my situation and they asked for my data file so they can add my resources. I sent them a old file that did not include all my resources I had purchased separately. I found a more recent data file and sent them that. All my resources were added. I have the Anchor Bible, Early Church Fathers, some dictionaries, and books. I purchased all separate;y years ago.
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Thanks for the extra information.
Do you get the drop-down box in the Bible Word Study that I showed you? If not for the word fear, for other words?
If you do a Bible search for 'fear' on something like the NIV84 do you get results?
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I just got off the phone with support. It seems the hundreds of dollars of resources I have purchased thru Logos over the years prior to version 4 will not be included in the Bible Word Study because it uses a different engine. In order for me to use some functions in logos 4, I would have to purchase a new package. So basically I was told they will not upgrade logos 4 with out additional package purchase to complete this upgrade. As it is now, logos 4 does exactly as my free version of e-sword. I have spent several hundreds of dollars on logos resources, yet that does not qualifiy for full upgrade. This is most disapointing and will effect my perception of Logos. Which it seems is money oriented, not customer service.
Thank you all for your help!
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James Kiricov said:
I just got off the phone with support. It seems the hundreds of dollars of resources I have purchased thru Logos over the years prior to version 4 will not be included in the Bible Word Study because it uses a different engine. In order for me to use some functions in logos 4, I would have to purchase a new package. So basically I was told they will not upgrade logos 4 with out additional package purchase to complete this upgrade. As it is now, logos 4 does exactly as my free version of e-sword. I have spent several hundreds of dollars on logos resources, yet that does not qualifiy for full upgrade.
This seems to indicate that not the resources are the problem (they will work fine in L4), but that the feature BWS is not running in your Logos 4 - there may have been a grace period for free upgrades back in 2009, but in the meantime the required solution might be to buy the minimal crossgrade (69 USD, see http://www.logos.com/minimalcrossgrade - you'll have a 30 days money back-guarantee if it doesn't work)
Have joy in the Lord!
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James, I hope you will rethink this. (I wondered if from what you said that you had a base package which is required for the Bible Word Study to work, and this is confirmed).
First, please think about the fact that Logos offered support to your resources and continues to do so at no cost. This costs them, they have to have a way to pay for that. You can still sue your resources to do all the things you could do previously, just not the new things that require additional resources. I know this is disappointing, but is it unfair?
Second, the basic upgrade to Logos 4 is free. You really can't complain about that. Again, Logos hasn't recieved one cent from you recently to fund that. It wasn't free to create.
What you may not have been told is that for less than $70 you can get a lot of functionality you might value (but not the Bible Word Stud, Passage Guide, etc). This is in the Minimal Crossgrade: http://www.logos.com/minimalcrossgrade It contains a lot for that low price. Be aware that while the functionality for Reverse Interlinears is provided, if you do not have the Bible in Logos format those Interlinears won't work. So you might end up with fewer working Interlinears.
I understand being excited then disappointed, but you actually have been upgraded to Logos 4. Parts of it require purchases you haven't made. I'm sorry this has disappointed an angered you.
I really do think that you will be greatly blessed by saving up, if need be, and purchasing no less than the Bible Study Library. You already have some good resources. That Library will add others and bring you functionality you are frustrated about now. You will not get all the Bible Word Study capability that Logos 4 has unless you buy the Scholar's Library of above, but will have some basic ability. See this table for the things each package offers: http://www.logos.com/comparison
Pastor, North Park Baptist Church
Bridgeport, CT USA
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You don't understand, I purchased a lot of good resources, they are useless in some features vers 4! I would have to buy them all over again to fully use ver 4. That is the bottom line and is unacceptable to me. It seems older customers were an after thought at best. It is disappointing. I would need to purchase the $500 package just to replace what I mostly already have just to fully utilize ver 4. I'm sure I would be blessed if I did. I would also be blessed if Logos provided a better solution to this problem
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It is what it is. Thank you all for your help. At least I have access to my resources I spent hundreds of dollars for and I still have e-sword too which looks like I will keep using along side of logos. Until there is a solution, or I hit the lottery [:)]
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James, I am not sure I fully understand. Do you mean that because you never had a base package that you'd have to pay a second time for some resources you bought already? If so, might it be that with the great pricing for base packages, you'd still come out ahead because of the new resources you'd gain?
I am an older customer and have never been mistreated by Logos. Logos has done all it promised it would ever do. They have supported their product for free, continued to issue product upgrades for free, and have given me all the functionality of my original purchase. Along the way I have paid to upgrade collections again and again, but have always felt I was the one who got ahead on the deal. I guess my experience is different than yours, but I don't feel Logos doesn't care for older customers.
If you are dissatisfied, please contact Executive Vice President Dan Pritchett directly: dan@logos.com. Give him as much information as you can about what you own and what you'd like to be able to do.
I hope this can turn out well and you will be able to enjoy all the power Logos 4 brings to your personal Bible study.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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James Kiricov said:
You don't understand, I purchased a lot of good resources, they are useless in some features vers 4! I would have to buy them all over again to fully use ver 4. That is the bottom line and is unacceptable to me. It seems older customers were an after thought at best. It is disappointing. I would need to purchase the $500 package just to replace what I mostly already have just to fully utilize ver 4. I'm sure I would be blessed if I did. I would also be blessed if Logos provided a better solution to this problem
James,
one thing I never heard of Logos is that people have to buy resources "all over again". Some end up buying a big package that includes part of their existing library and not receiving the full amount invested as discount, but the point of this is not their existing library, but the added books/features.
Up until Christmas I was running Logos 4 without a proper base package, just with the Minimal Crossgrade (plus the SESB and one or two L3 add-ons, which gave functionality such as Greek pronunciation). I had bought resources for several hundred dollars and still I would have got only a meager 15% discount, as the bulk of my library was not included in the base packages. This may be somewhat comparable to your situation. However, due to the Minimal Crossgrade, nearly all the L4 features worked fine (I think I had no Grammar references in one of the guides and such, don't know if verb rivers worked or I simply never checked them out). Thus, if Logos - and it seems good to contact Dan directly - can't make a compelling offer for a package, try the Crossgrade and find out if L4 works as you need it (there's more to the MC than its page tells, since it was explicitly built to bring functionality for people that have a large L3 library).
Wishing you all the best,
Mick
Have joy in the Lord!
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James Kiricov said:
You don't understand, I purchased a lot of good resources, they are useless in some features vers 4!
Hi James,
As far as I can tell, you purchased all your resources in LLS 2.x. All the features of these resources (search, annotation, printing, etc.) that you used from LLS 2.x still work in your free upgrade to Logos 4. You even get some new features (for free) such as Highlighting, Text Comparison, Passage Guide, Clippings, Visual Filters, Personal Books, and Bible Reading Plan.
The following features of Logos 4 have been added since LLS 2.x was released, and require new datasets in order to function:
- Bible Word Study
- Exegetical Guide
- Syntax Search
- Biblical People
- Greek Pronunciations
- and others
You don't get any of these for free without buying an upgrade to a Logos 4 base package.
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Yup, I already was told that over the phone. And in order to get function of those additional features in v4 I need to fork out another couple of hundred dollars, I already get that thx [:D]
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btw, all the features I got for free I did not get for free, I paid over $300 and all those features are free in e-sword Great Deal indeed! Thank You! [:)]
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It seems version 4 has less features for me then ver 2.
I can not sync my desktop and laptop.
I can't just highlight.
I can't so searches in the books I own.
I think Logos needs to throw in the corssover for free for existing users.
I really am beginning to think it's all about money here!
I can either go back to ver 2 or keep using e-sword for free like I have been which does 90% of what logos does only for free.
I wish I could say better things, but the email support and phone support so far has been terrible.
Oh well, buyers beware! Unless you can spend the big bucks that is.
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James Kiricov said:
It seems version 4 has less features for me then ver 2.
James, I've been a Logos user since version 1.6. All along the upgrade trail from 1.6 to 2 to version X to Libronix and now to Logos4 there has been a cost to getting the new functionality of the next version. It has also been possible (at least from version 2 on) to keep the previous version along side the new one for as long as it will work for you. This is nice -- you don't lose anything you have.
A second thing which has been true all along, is that Logos is designed to be a user study environment built on a base package. While some just got the engine and purchased only books, they did not get the same functionality as those who bought a base package. It has also been a general rule that base packages offer the best deals, dollar for dollar, and are always fairly well-rounded in terms of resources and theological persuasion.
It hardly seems greedy to ask us to pay for additional and/or improved functionality, let alone free tech support as noted above. Somebody is being paid to the work of designing and maintaining the program (which is still be updated regularly, BTW). Logos4 was easily worth the cross-grade price to me, though the upgrade price was so good, I did upgrade to a higher base package.
James Kiricov said:I can either go back to ver 2 or keep using e-sword for free like I have been which does 90% of what logos does only for free.
Yes you can. Version 2 still works (except on a 64bit OS - which is a Windows limitation, not Logos), and eSword is a good solution for a lot of people. Maybe you are one of them. That's fine with me.
Before you throw in the towel completely on Logos, and effectively lose out on what you've already bought, you might like to know that Logos does offer a 30 day money-back guarantee. You could try a Logos4 base package and see how you like it, and if it's worth the money to you. If not, you're not out anything but a bit of hassle.
Help links: WIKI; Logos 6 FAQ. (Phil. 2:14, NIV)
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James Kiricov said:
t seems version 4 has less features for me then ver 2.
I can not sync my desktop and laptop.
I can't just highlight.
I can't so searches in the books I own.
I am confused by these statements.
Logos 4 does sync and does it automatically. You couldn't do that in L2 or L3. It was a manual process. What are you referring to?
You can just highlight. Have always been able to do this. What do you mean?
The free Logos engine includes the search function doesn't it? How is it you find you cannot search your books?
James Kiricov said:I think Logos needs to throw in the corssover for free for existing users.
That would force them to give away many resources and much coding that cost them to create. I am sorry you feel they aren't entitled to be reimbursed for these expenses and make a small profit on top of that.
I am running Windows 7 right now. I started with Windows 3.0. I have upgraded again and again and it has cost me to do so. I got a break in price over those who were first time installers, but it still cost me. Logos is offering to upgrade your software for nothing. You don't get all the functionality that you can get with a base package purchase, but you get all you could do in L2 and then some.
I really hope you'll reconsider.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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I use my desktop at home, and my laptop at work. ver4 will not sync the work I did at work on my laptop to my home desktop. And once when I tried, lost my work on the laptop. My desktop is always behind.
I realize ver 2 was different, done manually.
When I purchased all my software, there was no version 3 or 4, how would I have known some day all my software (apprx $450) would not be compatible with future upgrades
Nice comparison logos to microsoft, I agree, both about profits
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James Kiricov said:
I use my desktop at home, and my laptop at work. ver4 will not sync the work I did at work on my laptop to my home desktop.
I do the same and have had no problems. So it makes me think something else is going on.
James Kiricov said:When I purchased all my software, there was no version 3 or 4, how would I have known some day all my software (apprx $450) would not be compatible with future upgrades
Of course you couldn't. I don't think that's the point. It should all work in Logos 4 and if it doesn't you need Tech Support so something can be fixed. I thought the real issue was you were disappointed in not being able to do all Logos 4 is capable of without upgrading at a cost. While understandable, I would still say that it is not unreasonable of Logos. You disagree, I know. I think the benefits outweigh the cost and hope some day you will agree and can afford the luxury of upgrading.
James Kiricov said:I agree, both about profits
And I like to get a paycheck when I finish work each week. I imagine you do, too. Let's just agree to disagree over Logos being entitled to make a profit. In my opinion Logos offers a lot of bang for the buck. I invested thousands of dollars on print books over many years but Logos has made the use of electronic books so much easier and better that I now spend what I can afford to replace those paper books with Logos versions and imagine I will continue to do so.
I'd love to see you get optimum use out of your Logos resources and be able to benefit from the good things Logos 4 can do. You'll be the one to make the decision if it is worth it to you, but I can hope you will choose to stick with Logos and eventually bite the bullet and upgrade to a base package.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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