L4.5 SR-1 : My highlights didn't convert right on one computer: miscellaneous highlights
I use Logos on two different desktops (Win7 i7 64-bit and Vista 32-bit) and a tablet (Win7 i5 64-bit). I upgraded the two desktops to L4.5 SR-1 today (my laptop was upgraded two days ago).
The highlights-to-notes conversion on the Win7 i7 64-bit system doesn't match the other two; my self-created highlighter pallets were instead translated into a file named "Miscellaneous Highlights", and instead of displaying as they should, they just show up as "Solid Colors Yellow" highlights. The Notes files for the highlighter pallets that I'd created earlier were created, but are empty.
The really odd thing is that, to my best knowledge, the highlighting conversion on the other two systems seems to have gone right.
**BREAKING NEWS** As I was trying to grab screen captures between systems to show how highlights were dorked in one system but not in the other two, the other two synced...and now all three are equally dorked.
Here is a screenshot of things gone wrong:
I saw that Logos was able to help others get their highlights back...I now need that help too--across all three computers.
Thanks
Comments
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Ward
Also send an email to support@logos.com and include a link to this thread
Dave
===Windows 11 & Android 13
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P.S. My tablet also ahows a sync error after it tries to sync...but it does seem to be syncing
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Ward Walker said:
The highlights-to-notes conversion on the Win7 i7 64-bit system doesn't match the other two; my self-created highlighter pallets were instead translated into a file named "Miscellaneous Highlights", and instead of displaying as they should, they just show up as "Solid Colors Yellow" highlights. The Notes files for the highlighter pallets that I'd created earlier were created, but are empty.
Hi Ward,
This is a known issue in 4.5; we will be releasing a SR-2 update to fix it very soon. Thanks for your patience while we work on resolving this. (In the meantime, it would be best to limit new highlighting/note creation to just one computer, and to not try to repair those highlights manually; the fix will resolve them all automatically.)
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Bradley Grainger said:Ward Walker said:
The highlights-to-notes conversion on the Win7 i7 64-bit system doesn't match the other two; my self-created highlighter pallets were instead translated into a file named "Miscellaneous Highlights", and instead of displaying as they should, they just show up as "Solid Colors Yellow" highlights. The Notes files for the highlighter pallets that I'd created earlier were created, but are empty.
Hi Ward,
This is a known issue in 4.5; we will be releasing a SR-2 update to fix it very soon. Thanks for your patience while we work on resolving this. (In the meantime, it would be best to limit new highlighting/note creation to just one computer, and to not try to repair those highlights manually; the fix will resolve them all automatically.)
WILCO--I'll keep my mitts off the keyboard (WRT ref: http://community.logos.com/forums/p/44302/329936.aspx#329936) Tbl Ticket # 71563
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I have just updated to SR-2 and my highlights are still under the yellow highlights. Any information on if another fix is coming through or if I should just kiss all those hours of highlighting goodbye?
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Daniel Luke Gonzalez said:
should just kiss all those hours of highlighting goodbye?
Don't do anything drastic! Logos has been able to help several other users. If someone doesn't get back to you in this thread, start a new one.
macOS, iOS & iPadOS |Logs| Install
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I will be contacting you via email about this problem.
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Daniel Luke Gonzalez said:
I have just updated to SR-2 and my highlights are still under the yellow highlights. Any information on if another fix is coming through or if I should just kiss all those hours of highlighting goodbye?
Likewise, I've installed SR-2, and it didn't seem to have an effect on the highlights applied from the former custom pallets.
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Ward, I've sent you an email about the fix. (Please let me know if you didn't get it.)
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Bradley Grainger said:
Ward, I've sent you an email about the fix. (Please let me know if you didn't get it.)
Bradley, found it, applied it, and had partial success--just fired off an e-mail back to you with as much detail as I've figured out ATT.
- Ward
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Ward Walker said:Bradley Grainger said:
Ward, I've sent you an email about the fix. (Please let me know if you didn't get it.)
Bradley, found it, applied it, and had partial success--just fired off an e-mail back to you with as much detail as I've figured out ATT.
- Ward
Bradley kept at my issue into the evening hours and now I'm back in business. [:)][:D][H][Y][*] [I suspect my issue must be due to having Logos on several computers; replication during the 4.5 upgrades confused things]
-- I am very grateful; I don't think I would have slept well tonight thinking that I had 312 pages of "Miscellaneous Highlights" that I might have to manually recover.
Big shout-out to Logos & Bradley for getting the 7,771 highlights that were in my custom pallets back into their proper new notes files...and replicated right across all my PC's.
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Ward Walker said:
Big shout-out to Logos & Bradley
This was a team effort; thanks also to Jacob, Ed, and Mitch for their work in resolving this problem.
And thank you for your patience in dealing with the yellow highlights while you waited for us to fix this bug.
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Bradley Grainger said:Ward Walker said:
Big shout-out to Logos & Bradley
This was a team effort; thanks also to Jacob, Ed, and Mitch for their work in resolving this problem.
[Y]
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Thank you so much! Got the e-mail and everything was fixed! [:D]Bradley Grainger said:I will be contacting you via email about this problem.
"40,000+ highlights were repaired."
So happy to see that.
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