A new update crashed my program this morning.

Does anyone know how to resolve this? The problem has to do with this:

C:\Users\Owner\AppData\Local\Logos4\System\Logos.Documents.Contracts.dll.

I sent this note to Logos Support, but they often take days to answer anything I send.

The update that I got this morning, closed my Logos, and will not let me open it again. I get an error that will not permit me to go any further, when I hit the “Retry” button, it comes back to the same error warning over and over again. I am forced to hit the “cancel” button, and I am not able to use my very expensive program.

The error is:

C:\Users\Owner\AppData\Local\Logos4\System\Logos.Documents.Contracts.dll.

At the bottom of that it says:

“Verify that you have access to that directory.”

I have no clue what it wants me to do.

I doubt I will hear from anyone for days to come, so I will do without my very expensive program, till I do hear from someone, and use one of the cheaper programs I have… that do not have all the tools I would like to use, but they work.

Jim Winner

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Rich DeRuiter

Does anyone know how to resolve this? The problem has to do with this:

C:\Users\Owner\AppData\Local\Logos4\System\Logos.Documents.Contracts.dll.

Welcome to the forums Jim!

Do you have Webroot or Avira anti-virus? If so, the problem may be there. Several posters who have had similar, if not the same problem traced back to one of these two anti-virus programs.

Check this thread (just click the words to the left to open the link) for a discussion of the problem, and a solution. You may need to follow the links in the thread provided by Bradley Grainger for a complete description of what to do.

Hope this helps.

Jim Winner

https://community.logos.com/discussion/comment/331772#Comment_331772

I actually caught webroot trying to stop Logos yesterday, which I found odd, because I am not that smart about such things. I did take care of it, and it worked fine last night. This morning when Logos wanted to add another update, it started doing what I have reported. I looked in webroot, and their is nothing there relating to that file at all... and again, I am little more than a dummy when it comes to such things. Thank you for your time and kindness to help me in this.

Jim Winner

https://community.logos.com/discussion/comment/331824#Comment_331824

I have now tried to re-download the installer for Logos. After the installer downloaded its software, I told it to install, and I still get the same warning box. Does anyone know how I am to determine that I am to "Verify that you have access to that directory."?

Rich DeRuiter

https://community.logos.com/discussion/comment/331935#Comment_331935

I have now tried to re-download the installer for Logos. After the installer downloaded its software, I told it to install, and I still get the same warning box. Does anyone know how I am to determine that I am to "Verify that you have access to that directory."?

If you've already fixed your anti-virus settings, try the instructions here: http://wiki.logos.com/Fixing_Logos_4_folder_Ownership

Jim Winner

https://community.logos.com/discussion/comment/331961#Comment_331961

Well, thanks. I attempted all that I have been advised to attempt. I am not too adept at understanding programing and all the complexities that I have been trying to do today. I have put nearly 7K in this program, and I guess I expected it to work better than this without me having to go to school for it. I will wait for Logos to fix this, since I have no other options at this time.

Rich DeRuiter

https://community.logos.com/discussion/comment/331986#Comment_331986

Well, thanks. I attempted all that I have been advised to attempt. I am not too adept at understanding programing and all the complexities that I have been trying to do today. I have put nearly 7K in this program, and I guess I expected it to work better than this without me having to go to school for it. I will wait for Logos to fix this, since I have no other options at this time.

My grand total is higher than yours, so I can sympathize with what you're saying.

Did you follow the instructions on the wiki page above and still find that it's not working? [I want to know if the wiki page did not work, and if another solution might be better.]

Jim Winner

https://community.logos.com/discussion/comment/331994#Comment_331994

Well, I did do my best to do what it said to do... again, I am not fluent in computerese, at all. I took caution to follow what it said, but I may well not have done exactly as I should. I am sure I could take Logos off my comp, and install it again. I have disabled webroot, in case it is the culprit, and plugged in the MS version that was free, as suggested by another. I am at this time working hard at one job, and helping two congregations that have had "hard times", so my time is quite important to me. I have paid out nearly 7K on this so far, and still owe over 2K... have the portfolio, and a few commentaries that I know to be good, that did not come on Portfolio. I got a big discount while I was in an advanced Bible program in college a year ago, but just added 4K to my package in the last two months.

Thanks for your help, Richard... the wiki page may work for someone with better computer skills than I have... don't give up on it... the proof may have failed with me.

Rich DeRuiter

https://community.logos.com/discussion/comment/331998#Comment_331998

Thanks for your help, Richard... the wiki page may work for someone with better computer skills than I have... don't give up on it... the proof may have failed with me.

I understand. Computer stuff can be intimidating at times.

I'd recommend getting a hold of tech support on Monday (when they're back in the office). They have the ability to control your computer (with your permission, of course!) and get things working as they should. The 800 number is at the logos.com web site. If phoning is an issue (outside the U.S/Canada), you may want to send them an email pointing to this forum thread.

Sorry to hear you're having problems. Wish I could have resolved them for you.

Jim Winner

https://community.logos.com/discussion/comment/332019#Comment_332019

Yesssss... thanks for your help. I may just uninstall, now that I know that Webroot could be the culprit. When I uninstalled Webroot, they asked me why... and I told them as best I could. Might be that others have had issues that they have a patch, or whatever you call it, to fix the problem with. I can re-download this over night and during the day Sunday... I am sure thankful for your help though, you gave this more effort than so many people would have. I wonder if you are a preacher, and if you are, for what group you preach... I do not want to share my reasons in a public way, ... just wondering more than anything.

Thanks again! jwkerux@yahoo.com

Rich DeRuiter

https://community.logos.com/discussion/comment/332036#Comment_332036

I wonder if you are a preacher, and if you are, for what group you preach... I do not want to share my reasons in a public way, ... just wondering more than anything.

Yes, I am a preacher. I'm a part of the Christian Reformed denomination (www.crcna.org), and serve a community church in western Washington (state).

You're welcome for the help. Wish we could have resolved the problem though.

Jim Winner

https://community.logos.com/discussion/comment/332057#Comment_332057

Well, this is quite odd. I took Webroot off, then deleated the Logos through the uninstaller, then reinstalled Logos, (only the basic software). When I tried to start the program, the Logos logo came up, and then the Windows box that said that it quit working and was checking for a solution came up. It has done this repeatedly... soooooooo, I must have a problem!

Jim Winner

https://community.logos.com/discussion/comment/332057#Comment_332057

Hey, Richard...

Thought I should update you, as you invested so much time in helping me. I took the whole program off of my computer, as well as all of Webroot. I downloaded the program in full, which took nearly two full days, and it is working right. I am not going to put Webroot back on here, but do wish I had known it caused trouble. Logos is sending me disks, to shorten the download time, which is just great news to me, but I may not ever need them now...

Thanks again for your guidance.

Rich DeRuiter

https://community.logos.com/discussion/comment/333085#Comment_333085

Hey, Richard...

Thought I should update you, as you invested so much time in helping me. I took the whole program off of my computer, as well as all of Webroot. I downloaded the program in full, which took nearly two full days, and it is working right. I am not going to put Webroot back on here, but do wish I had known it caused trouble. Logos is sending me disks, to shorten the download time, which is just great news to me, but I may not ever need them now...

Thanks again for your guidance.

Thanks for the update.

Webroot shouldn't be a problem, but it was (so was Avira). I use Avast!, others use AVG (both freeware), but we do set it up to ignore the Logos program folder and subfolders.

Jim Winner

https://community.logos.com/discussion/comment/333090#Comment_333090

Well, thanks for that note, as, AVAST is trusted in this family. I have a greater investment in my computers and Bible programs than my children and brother (who is also a preacher) do, but I am sure I am the most ignorant of them. I have used AVAST in the past... Will have to give it another run.