I Pad Crash

Shmuel Birnbaum

I just downloaded the I Pad update and now every time I open up my Logos app, it crashes almost immediately.

Are others having this problem and what is the answer?

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Comments

Kenneth Neighoff

Some are and some are not having it on start up. Many are having it crash with syncing/ Logos knows about it and is working on a fix.

JT (alabama24)

Shmuel - If you want some things to try:

Delete the app completely.
Re-download the app, but do not open it.
Do a hard shut down (press and hold both buttons, then use the slider).
After a minute, restart the device.
Open the app, but DO NOT allow it to download anything (i.e. it will ask you if you want to download your bible. click cancel)
Try to just let the app sync for a while. You can keep an eye on the spinning wheel.

NOTE: deleting the app completely will also delete any downloaded resources. This may be necessary anyway, as one of the known issues states:

Media resources that had been downloaded must be removed and redownloaded

Wes Saad

My app was working fine until just now. Even got it to sync properly. Used it this morning without issue. Went to fire it up just now, and it's crashing for me as well.

Someone else mentioned turning on Airplane mode on the iPad, and sure enough, it's working now without crashing - but then you're offline. I tried launching the app with airplane turned on then once it launched turning off airplane. So far it's working without crashing... so far.

Jack H. Hughes

I was having the same problem with my Ipad crashing, followed the steps above, and yet it didn't fix the problem. I cannot open the Logos app without it crashing instantly. I will wait until the next update. I have uninstalled it and installed the app three times and tried various things with no positive results. I know you are working on this.

Thanks,

Jack

Wes Saad

Jack,

It started crashing for me, even in airplane mode. I believe it was trying to access a book I had not downloaded. What I had to do was as soon as I fired up the app, frantically tap the Library tab at the bottom. The app crashed anyway, but when I fired it up the next time, it opened to the library and I was able to avoid the crash.

So start in Airplane mode, launch the app, tap Library quick as you can, even if it crashes try firing up the app again and see if it works. Once it is running, you can turn off Airplane mode - just be careful which book is open in the Reading pane when you are through using the app, or you may have to repeat the frantic Library taps next time.