BUG: Can't download book after download failure

Gerard Lim
Gerard Lim Member Posts: 86 ✭✭
edited November 21 in English Forum

Previously, I can't download "Boice's Sermon on the Mount" but after reinstallation of Logos iPad 2.0.2, I can download again. Naturally I had to re-download all my books again. This time when it comes to "Christian History Magazine Issue 89", there was a glitch. Logos iPad crashed. I don't think I can produce any logs. When I try to continue downloading books, I get the message "Resource Download Unable to download Christian History Magazine - Issue 89". Afterwards I tried many times to download this resource with the same message appearing. Other resource downloads are unaffected.

Please resolve this quickly as I've nearly 5,000 resources on iPad and I don't want to waste time re-installing Logos iPad and my books again.

PC desktop version is 4.5a (could be beta 6 when the crashed occurred).

Thanks.

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  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309

    Previously, I can't download "Boice's Sermon on the Mount" but after reinstallation of Logos iPad 2.0.2, I can download again. Naturally I had to re-download all my books again. This time when it comes to "Christian History Magazine Issue 89", there was a glitch. Logos iPad crashed. I don't think I can produce any logs. When I try to continue downloading books, I get the message "Resource Download Unable to download Christian History Magazine - Issue 89". Afterwards I tried many times to download this resource with the same message appearing. Other resource downloads are unaffected.

    Please resolve this quickly as I've nearly 5,000 resources on iPad and I don't want to waste time re-installing Logos iPad and my books again.

    PC desktop version is 4.5a (could be beta 6 when the crashed occurred).

    Thanks.

    Hello Gerard,

    Although I can't reproduce your particular issue and was able to download the Christian History Magazine Issue 89, there have been a few reports of certain resources not downloading properly.  I've written up a ticket and sent it to our Development Department.  Thanks!

  • Gerard Lim
    Gerard Lim Member Posts: 86 ✭✭
    https://community.logos.com/discussion/comment/341084#Comment_341084

    Hello Gerard,

    Although I can't reproduce your particular issue and was able to download the Christian History Magazine Issue 89, there have been a few reports of certain resources not downloading properly.  I've written up a ticket and sent it to our Development Department.  Thanks!


    Hi Kevin,

    Thanks for looking into the problem. What I'm pretty sure now is that the problem lies not in the resource as I've described my problem (i.e. you can download the resource if you re-install the app again which means all resources are wiped out. It seems to be the iPad app problem and may even involve Logos server.

     

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