LOGOS: How to save yourself $$ and reduce your users' frustration

Dear Logos:

I just got the second call in 3 business days from a Logos representative asking me about a resource I'd apparently put in my shopping cart but never purchased. To be fair, the callers were friendly and didn't push when I pointed out how much I already spend on Logos resources without their phone calls. Apparently, though, they're now monitoring abandoned shopping carts and making calls based on those observations.

Here's the #1 reason why I have abandoned shopping carts: Because ***ADDING SOMETHING TO THE SHOPPING CART IS THE CLOSEST ASSURANCE I HAVE TO GETTING THE CORRECT PRICE AND CORRECT EVALUATION AS TO WHETHER I ALREADY OWN THE RESOURCE***.

I have an academic discount. I've already posted a couple of threads about how inconsistent the behavior is on whether a resource has academic pricing or not and if the pricing on the resource page is in fact the academic price. Solution: Everywhere that a resource's price is displayed, ***especially on the resource's product page***, make sure the academic price is displayed; and make sure that it is conspicuously marked as the academic price. At present, I don't know if the price is the academic price or not. So I add the item to my cart to double-check. With regularity, the price in the cart is marked as the academic price, and it's not the same price as was displayed on the resource's product page.

Also, while this has gotten better, there's still no guarantee that a resource I already own is marked as such (a grayed out "Add to cart" button) in search result lists or on the product pages. I know for sure there's a centrally-managed "engine" which has knowledge of everything we own and which makes sure the right thing happens for retrieving our resources - the central sync servers we connect to and which download books to us. Why that can't be put to use to make sure the web site properly reflects what we already own is beyond me. This has been a problem at least since the "new" version of the web site went live a couple of years ago.

Fix these (and similar) problems on the web site, and we won't create so many "abandoned" shopping carts. Then you won't make unnecessary (and frequently unwanted) calls to your users.