Logos 4 ccrashes at random

Steps to reproduce

loading and other times when doing a search or during copy paste... This last time with the log file I have uploaded was scrolling through TNDT when the crash occurred.

System Specs[System Summary]

Item   Value
OS Name   Microsoft Windows 7 Ultimate
Version   6.1.7601 Service Pack 1 Build 7601
Other OS Description    Not Available
OS Manufacturer   Microsoft Corporation
System Name   CLAUDEJR-PC
System Manufacturer   TOSHIBA
System Model   Satellite L355
System Type   X86-based PC
Processor   Intel(R) Pentium(R) Dual CPU T3400 @ 2.16GHz, 2166 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date   INSYDE 2.20, 12/9/2009
SMBIOS Version   2.4
Windows Directory   C:\Windows
System Directory   C:\Windows\system32
Boot Device   \Device\HarddiskVolume2
Locale   United States
Hardware Abstraction Layer   Version = "6.1.7601.17514"    3581.Logos4Crash.zip

Find more posts tagged with

Comments

Mark Smith

Claude,

It is very helpful to have full logs to debug an issue, as it can tell us what Logos was doing when the crash occurred.

Read this article and follow the instructions to enable permanent diagnostic logging: http://wiki.logos.com/Diagnostic_Logging

Once you have done that, please try Logos again. If it crashes as we expect, zip all the logs files together and attach them to a follow-up post.

This type of error has been seen before but I haven't seen the details that this one is showing so don't want to jump to conclusions about what to do.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/347533#Comment_347533

Your error log shows a high number of occurrences of the following error: "AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt."

Each error was logged from a different program location. This tends to indicate a third-party software or hardware issue, rather than a bug in Logos 4. (A bug in Logos 4 will typically always be logged from the same location.)

To test your physical memory, I would recommend running a program like memtest86+ (http://www.memtest.org/) overnight, and verifying that it reports no errors.