Logos 4 Mac opens and shuts down

Christopher Evans

Logos 4 Mac worked fine last Thursday. Preparing for the bible study i lead today though, it acts like it will open, goes through the normal sequence, loads the home page. Then the circle of doom goes round and round and it closes. I've tried going offline. It let me the 1st time but still closed, now it doesn't respond to the command key either. I have rebooted multiple times.

 155561.Archive.zip

Keep Smiling 4 Jesus :)

Welcome [:D]

Logos4.log shows Sync Manager is encountering a malformed database file.  Suggest email or call to Logos Mac Support => http://www.logos.com/about/contact  with reference to this thread.  Apologies: not know which database file(s) are appropriate to move to trash for this Sync Manager issue.

Workaround option while waiting for Logos Mac Support: work offline (does not sync so avoids malformed database file). Launch Logos 4 Mac, then quickly press and hold command key until Sign In appears - then click "Work Offline"

If crash repeats when working offline, please attach new set of diagnostic logs.  Logos 4 overwrites diagnostic log files each time Logos 4 is launched.

Note: several database files within Logos4 folder include Sync in name, but currently not know which one(s) are malformed.  The Logos4.log file has database names (and file paths).  One option is using a SQLite database manager, try to open each database file; suspect malformed one(s) would have an error opening (move to trash any database files that cannot be opened).

WIki Mac Troubleshooting  =>
Uninstalling and Reinstalling Logos 4 Mac section has steps to completely uninstall, then reinstall Logos 4 Mac (which is an option, albeit time consuming).

Keep Smiling [:)]