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Errors retrieving Groups - how to opt out of Community Notes

Dave Hooton

I received a few errors retrieving groups for a User Id and also for several resources...

1778.Logos4Error.log

As I do not want to be involved with these Notes how do I prevent the software from trying to retrieve items? I presume I'm a member of a group, so how do I remove myself from that group and will that stop the interaction with Community Notes?

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Bradley Grainger (Logos)

You can leave the group at https://faithlife.com. (Click the group name in the list on the left, then in the upper-right, click "You are a member" to display a menu with a "Leave this group" option.)

Alternatively, stay in the group but disable community notes by opening the Visual Filter menu in a resource, right-clicking the Community Group name and choosing "Do not show in any resources".

(Either way, the software will still periodically check for group memberships for your account while the application is in use.)

Bradley Grainger (Logos)

I received a few errors retrieving groups for a User Id and also for several resources

The errors include:

The remote name could not be resolved: 'services.logos.com'
The remote name could not be resolved: 'api.faithlife.com'

I wouldn't expect to see a DNS name resolution failure except perhaps if there was no Internet connection at all. Was this the case (i.e., Internet was disconnected), or is there some other reason you can think of why DNS lookup might have been failing?

Dave Hooton

https://community.logos.com/discussion/comment/359547#Comment_359547

I wouldn't expect to see a DNS name resolution failure except perhaps if there was no Internet connection at all.

There was an initial connection error but I was able to Log on when the Start Window came up - there may have been a problem at Logos or my ISP as the next logon was normal and the errors did not occur.

EDIT: found the relevant log 8004.Logos4Community.zip

Dave Hooton

https://community.logos.com/discussion/comment/359546#Comment_359546

(Either way, the software will still periodically check for group memberships for your account while the application is in use.)

Thanks for the information, Bradlley.