Anyone else with Synchronization error?

Milford Charles Murray

Peace and Joy in the Risen Lord to my Logos Forums Brothers and Sisters! *smile*

For the last 7 or 8 hours my synchronization with the cloud fails. It says ... error! try again!

If some others have the same problem, then it's not me and my installation, I would think.

If no one else has a problem, then I have a problem! *smile*

I did update to the Release Candidate yesterday, but it was working when I went to bed last evening.

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Todd Phillips

yep, me too.

These errors exist in log:

2012-04-24 15:26:45.0387    18    Warn    SyncItemJsonConverter    Logos.Preferences.PreferencesSyncItem from JSON is not valid: Id must be a non-empty string without leading or trailing whitespace.
2012-04-24 15:26:45.0447    18    Error    DatabaseSyncClientRepository    Unsupported item:
2012-04-24 15:26:45.0447    18    Info    SyncClient    Integrated 1 new items.
2012-04-24 15:26:45.0447    18    Info    SyncClient    Unchanged last known milestones: {"permissionMilestone":"1","itemMilestone":"1000429885"}
2012-04-24 15:26:45.1217    18    Info    SyncClient    Unchanged last known milestones: {"permissionMilestone":"1","itemMilestone":"1000429885"}
2012-04-24 15:26:45.1227    18    Error    SyncManager    Sync client errors: 0 upload, 1 download

Milford Charles Murray

https://community.logos.com/discussion/comment/362082#Comment_362082

Thanks, Todd! *smile*

Your response is much appreciated! Indeed!

Now, frankly, understanding what's in the log you listed there is way beyond my pay grade! *smile* If I just did nothing, would the problem cure itself from the Logos Server end? Maybe?

Patience is not a problem for me in this regard.

Todd Phillips

https://community.logos.com/discussion/comment/362086#Comment_362086

Now, frankly, understanding what's in the log you listed there is way beyond my pay grade!

It's not clear to me either, but it doesn't look like a network error, so the problem is probably with the server at Logos.

If I just did nothing, would the problem cure itself from the Logos Server end? Maybe?

Hopefully, Logos already knows about it and will fix it. Otherwise, this thread will notify them.

Milford Charles Murray

https://community.logos.com/discussion/comment/362087#Comment_362087

Thanks, Todd, for all you have done for me over the years! *smile*

And for many others on the Forums

JT (alabama24)

https://community.logos.com/discussion/comment/362089#Comment_362089

I can confirm the same problem on my Mac. Another user complained about it this morning, but didn't create a new thread.

Dr. Rupert Loyd Jr.

https://community.logos.com/discussion/comment/362094#Comment_362094

For me as well on my Dell i5 using

Logos Bible Software 4.5a SR-1 (4.51.0.2057)

Harry R Rowe

https://community.logos.com/discussion/comment/362110#Comment_362110

Same here

Version:

Logos Bible Software 4.5a SR-1 (4.51.0.2057)

Been this way since at least the morning of 4/23

Room4more

https://community.logos.com/discussion/comment/362162#Comment_362162

Good here, no problems at all…been running smooth all day….but then I am on a Laptop…[NOT running beta]

Claybon Collins Jr

https://community.logos.com/discussion/comment/362163#Comment_362163

Having problems loading in my iPad2...says I'm off-line.

Claybon Collins Jr

https://community.logos.com/discussion/comment/362166#Comment_362166

Having same problem on iPhone 4s

Room4more

https://community.logos.com/discussion/comment/362167#Comment_362167

Ok, I am on the older[Winxp] Laptop now and before I closed the newer one[Win7] I made some serious program changes then sync. After starting L4 here the sync made all the changes to this one…so from my end all is good….

Ken Guenther

Yes, I also have not been able to sync for the last couple of days. I think it started soon after the RC was installed.

Ken Guenther

https://community.logos.com/discussion/comment/362242#Comment_362242

And now the forum says that I have only one post! Is this also a sync problem?

Graham Criddle

https://community.logos.com/discussion/comment/362243#Comment_362243

And now the forum says that I have only one post! Is this also a sync problem?

Hi Ken

These two things are unrelated!

Have you recently changed your Logos profile, such as the email address associated with your account?

This tends to reset post counts for a while.

Graham

Jack Caviness

I did update to the Release Candidate yesterday

Had no problem with my desktop machine (Mac OS 10.6.8), but did with both laptops (Windows 7 and Mac OS 10.6.8). Did not get a synch error, just an endless synchronizing dialog. Even restarting L4 did not eliminate the problem. Finally needed to install RC-1 manually—Then everything went back to normal.

Note that L4 had not been used on either laptop for a couple of weeks, while the desktop was in daily use.

Ronald Quick

https://community.logos.com/discussion/comment/362260#Comment_362260

I also had problems syncing yesterday.

Milford Charles Murray

https://community.logos.com/discussion/comment/362265#Comment_362265

Peace to all! and .... Always Joy in the Lord!

A brand-new day here in Eastern Canada!

Everything is beautiful except I am still getting the sync error message. Now over 24 hours.

I did update day before yesterday to the new Release Candidate

Logos Bible Software 4.5b (4.52.0.2168)

SteveF

https://community.logos.com/discussion/comment/362277#Comment_362277

[EDIT: Even when loads with CTRL key I do get the "yellow" caution sign for synchronization]

I do not know if mine is a "sync" problem as I did not keep the logs.

Besides upgrading to the new RC1 version all I had been doing was hiding some "Perseus" volumes [the non-english ones].

That could relate to synch, though.

Anyways it loads fine and then says "Logos has to stop etc"

BUT, if I load with the CTRL key (and select blank workspace) all is well.

I did not try it with CTRL and "not" clicjing for Blank Workspace."

Like I say, I didn't keep logs and this has been fairly consistent since the new RC1

JT (alabama24)

https://community.logos.com/discussion/comment/362284#Comment_362284

Besides upgrading to the new RC1 version all I had been doing was hiding some "Perseus" volumes [the non-english ones].

I updated and hid some resources as well. No idea if it is related though.

Milford Charles Murray

https://community.logos.com/discussion/comment/362287#Comment_362287

It would be unfortunate if a number of people called Customer Service and added to Logos' overhead, eh?

So, hope they notice this and give us a few hints as to what is happening. *smile*

Peace to all! and ... Always Joy in our Risen Lord!

Tim Farley

https://community.logos.com/discussion/comment/362301#Comment_362301

I am having the same issue. I get an error message when Logos 4 attempts to sync. This has been occuring since yesterday morning on both my laptop and my desktop.

David Pereira

https://community.logos.com/discussion/comment/362287#Comment_362287

I'm on a laptop and have been the Synchronization error for a couple of days, too. No idea why . . and no idea on how to fix it.

It would be good for Tech Support to post a fix here, I'd think, as opposed to handling a bunch of individual calls. THANKS much!

Hunter Clagett

https://community.logos.com/discussion/comment/362301#Comment_362301

Thanks for letting us know about this! We are aware of the problem, and are working on a fix.

It appears that syncing is functioning, except for preferences.

Thanks,

Milford Charles Murray

https://community.logos.com/discussion/comment/362373#Comment_362373

Thank you, Hunter! Indeed! Really appreciate you guys!

It's working now! *smile* Just started within the last 45 minutes or so!

Am grateful!

Peace to you and to all! and ....... Always Joy in the Lord!

Todd Phillips

https://community.logos.com/discussion/comment/362426#Comment_362426

It's working now! *smile* Just started within the last 45 minutes or so!

Hmmm.. It is still giving me an error.

JT (alabama24)

https://community.logos.com/discussion/comment/362481#Comment_362481

Hmmm.. It is still giving me an error too. [:S]

Room4more

https://community.logos.com/discussion/comment/362483#Comment_362483

Gents. still sync-ing ok here.. hey was this just for the beta? If it is I will stop posting, currently lower eastern mountain area..