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Greyed out options on website

Brad Hicks

So when I look at some of the books available to buy, some of the "Add to Cart" options are orange, and some are greyed out. However, the greyed out options will still allow me to add those to my cart. Does that mean those that are greyed out are already a part of my specific library? And does it know that because I've logged into my account online?

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NB.Mick

Does that mean those that are greyed out are already a part of my specific library?

yes

does it know that because I've logged into my account online?

yes

Brad Hicks

https://community.logos.com/discussion/comment/362922#Comment_362922

ok, so there was one time where I added some greyed out stuff to my cart and downloaded them anyway. would that duplicate them in my library?

NB.Mick

https://community.logos.com/discussion/comment/362949#Comment_362949

ok, so there was one time where I added some greyed out stuff to my cart and downloaded them anyway. would that duplicate them in my library?

No. I don't know whether Logos tracks all of these duplicate licences (there may be discussions about transferring part of one's library that deal with this question). If it was recently, you may ask Customer Service for a refund, since you have the order history to prove it..