Loaded Logos on a new MacBook Air and it crashes on opening

Thomas Wisniewski
Thomas Wisniewski Member Posts: 1 ✭✭
edited November 2024 in English Forum

Good Evening,

I downloaded Logos to put on a macbook air. The program downloads without a problem. I try to open the program and an error log pops up. I ws able to download it on a MacPro, about 5 years old and it opens without a problem.

I would like to have it successfully installed on the laptop.

 

Thank you,

Thomas Wisniewski

 

3174141.Archive.zip

 

Comments

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Thomas - First, welcome to the forums! Sorry you are having troubles.

    I am not a techie, but I took a quick look at your log and noticed that diagnostic logging isn't enabled. It may be helpful to get a more thorough log. You can learn more through the wiki article linked to below. Also, there is a small script which you can download, which allows you to more easily turn logging on & off. The second link will download that for you.

    http://wiki.logos.com/Diagnostic_Logging#Mac

    Logos 4 Mac AppleScript Applications

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,165

    Thomas Wisniewski said:

    I downloaded Logos to put on a macbook air. The program downloads without a problem. I try to open the program and an error log pops up. I ws able to download it on a MacPro, about 5 years old and it opens without a problem.

    I would like to have it successfully installed on the laptop.


    Welcome Big Smile

    Since using stable Logos 4 release, one suggestion is contacting Logos Technical Support => http://www.logos.com/about/contact

    The other suggestion is enabling, then posting diagnostic log files (in a compressed archive) for Logos user and employee comments.  The log files should provide contextual insight about database version # in crash messages (can compare content with logs from Logos 4.5b SR-1 that is working).

    Could enable diagnostic logging, restart Mac, launch Logos 4 Mac.  If crash repeats, then compress log files and attach to a forum reply.

    Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

    Keep Smiling [:)]

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