I had Libronix 3.0 and had to reinstall it. Now it doesn't recognized my username and it won't let me sync my licenses. Can anyone point me in the right direction? Cheers.
Marcus
As I recall, you have to use a license file to restore your license with L3. (I no longer have a copy to test). If you need a license file to load into L3, you'll need to contact customer service.
Thanks TC Black. I called and got my product into Logos which was great. However, I didn't have any luck with fixing Libronix. Thanks for the suggestion.
p.s.
like your website btw....
Thanks TC Black. I called and got my product into Logos which was great. However, I didn't have any luck with fixing Libronix. Thanks for the suggestion. p.s. like your website btw....
What do you mean by "fixing"?
Fixing in the sense that my username still isn't recognized therefore I can't sync my licenses for new materials. Seems like an odd problem considering it was working last week. hmmm....
I can call Logos to get things uploaded, but that's not what I want to do all the time.
Specifically it says that an internal error has occurred and my username is not found.
That sounds like a typo happening somewhere. Are you SURE you're typing it right? (password etc?)
What exactly is happening? Take us through the steps and we'll try to figure it out.
I click on libronix to open it and I see my resources. Then I go to tools, library management, and then go to sync licenses. When I try to do this that's when I get the message that they can't find my user id. "An error occured synchronisng your licenses with a Libronix server." An internal error customer occur customer id can't be found. Therefore I can't sync anything.... Also when I go under account management and try to do the same thing I get the same result. yet mu user name and activation code is still under my account summary...I'm about to go to bed, so I'll check the post tomorrow morning. Thx for all your help!!!!!!
Marcus,
I'm pretty sure that is going to require a Logos tech to fix.
Agreed. you may need to call HQ and get them to reset the password and then restart L3.
Then I go to tools, library management, and then go to sync licenses. When I try to do this that's when I get the message that they can't find my user id. "An error occured synchronisng your licenses with a Libronix server." An internal error customer occur customer id can't be found.
Wonder if have IE 9 patch installed ?
Logos support has Libronix 3 articles => http://www.logos.com/support/windows/L3/L3_Support including => Libronix and Internet Explorer 9
Keep Smiling [:)]
Thanks everyone. I put the patch on, but it didn't work....I'll give them a call. Cheers.
Let us know how it turns out Marcus.
Thanks again for all your help. I called Logos and they were extremely helpful. It seems like there was some sort of customer Id problem.I started libronix with my new email account which is the same as my Logos account. However my new logos account wasn't my original customer id. (different email address) and maybe this caused the problem. So they reset Libronix to my original Logos account id.... I hope that makes sense. So ya'll were right that the id needed to be reset. Thanks so much. Cheers.
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