This new update keeps causing the Logos program to crash and shutdown.
Anyone else?
Thanks,
Orlando
Please provide logs
Follow these instructions to provide logos.
http://wiki.logos.com/Diagnostic_Logging
how do I upload the logs so you can view them? There are 3 files.
I usually select them one a time via attachment. (paper clip)
2018.Logos4.log
5657.Logos4Crash.txt
3022.Logos4Error.log
0310.Logos4.log
We've seen this error a couple of times now, but don't know what causes it. We suspect, but don't know, that it may be linked to IE's temporary internet files cache.
Try clearing the cache, which may fix the problem. To do this, open Internet Explorer, click the cog/gear in the upper right, and choose Internet options. On the General tab, click the Delete... button. Be sure to uncheck Preserve Favorites website data at the top, and check Temporary Internet Files, then click Delete.
Please let us know if this works for you. (We're also putting a fix in 4.5c that should avoid this problem.)
Seems to have worked. Thank you very much!!
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