"An error occurred during synchronization."
How can I fix this?
I've tried several times to attach the logs to this message, but its not working.
Here are the last couple of exceptions from the error log:
Program Version: 4.5c SR-4 (4.53.0.2299)
Time: 2012-08-18 15:48:40 -05:00 (2012-08-18T20:48:40Z)
Exception while syncing client: Repository = (Libronix.DigitalLibrary.Utility.BibleVerseText.CopyBibleVersesStyleManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.CbvStyles.StyleSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Web response content cannot be read as Logos.Sync.SyncSubmitResult`1[Logos.Sync.SyncItem]. Request: POST https://cbvstylesapi.logos.com/v1/styles/sync/up (status OK, content type 'text/html; charset=utf-8', content length 188) ---> Libronix.Utility.Net.WebServiceException: Web response content cannot be read as Logos.Sync.SyncSubmitResult`1[Logos.Sync.SyncItem]. Request: POST https://cbvstylesapi.logos.com/v1/styles/sync/up (status OK, content type 'text/html; charset=utf-8', content length 188)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.ReadContentAs(HttpWebResponse webResponse, Type propertyType)
at Libronix.Utility.Json.Web.AutoWebServiceRequest`1.HandleResponseCore(WebServiceResponseHandlerInfo`1 info)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse(IWorkState state)
at Libronix.Utility.Net.WebServiceRequestBase`1.GetResponse()
at Logos.Sync.WebService.JsonSyncClient.SubmitItems(SyncSubmitItemsRequest request)
at Logos.Sync.WebService.JsonSyncService`1.SubmitItems(IEnumerable`1 items, SyncSubmitItemsSettings settings, IWorkState state)
content: <html><head><title>Request Rejected</title></head><body>The requested URL was rejected. Please consult with your administrator.<br><br>Your support ID is: 4438338883510299830</body></html>
--- End of inner exception stack trace ---
at Logos.Sync.Client.SyncClient.Sync(SyncPurpose purpose, IWorkState state)
at Logos.Sync.Client.SyncManager.SyncManagerThread()
Time: 2012-08-18 15:49:39 -05:00 (2012-08-18T20:49:39Z)
content: <html><head><title>Request Rejected</title></head><body>The requested URL was rejected. Please consult with your administrator.<br><br>Your support ID is: 4438338883510484697</body></html>
You can click the circular arrow icon (with a yellow warning triangle) and hope that works.
If the error persists then you would better attaching logs to a new thread in the specific Windows or Mac forum. http://wiki.logos.com/Diagnostic_Logging
This is very weird - I was in the Windows Logos 4 forum when I posted. Why the post showed up here is a mystery.
Try again to create a thread and read the link about Uploading Logs as it's important to attach logs.
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