Logos not downloading resources

Mark Bahr
Mark Bahr Member Posts: 18 ✭✭
edited November 2024 in English Forum

Hi all,

I am installing Logos on my classroom computer--it's mine,  not the school's.  I've tried several times and the resources don't download--I get an empty library.  This is urgent as I need this to at least begin by end of day today so i can have it ready for class on Monday (I don't come in tomorrow).  As I bus to an from work, I leave the laptop at the school to ensure it doesn't get stolen if I get robbed at a station (I commute late at night).  I'm running Windows XP Pro on a Dell Latidute D430 (Core 2 Duo, 2GB ram).  Am I missing something.

Mark Bahr

Comments

  • Todd Phillips
    Todd Phillips Member Posts: 6,736 ✭✭✭

    Since you are needing timely help, I suggest you call Logos support.  The number is on the Logos homepage.

    It's possible you are having network/firewall issues since you are on a school network, or it could be an issue with the customer ID you are using.  But you'll need to enable logging in Logos to discover the problem. (see here: http://wiki.logos.com/Diagnostic_Logging).  A support representative could quickly do the work for you and diagnose the problem by remote control of your PC, if necessary.

    MacBook Pro (2019), ThinkPad E540

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