API not always working

I'm trying to use this API in a website that we're using for editing an ebook (we are tagging all the Bible references one paragraph or page at a time). But the problem is our c# asp.net page seems to flake when we call this API. Sometimes we get data back but then it will stop working for a while and no matter what we pass into it the API doesn't find the Bible verses. We are using the "scan" command.
Is there something we need to enable on our account? We aren't hitting 5,000 hits per hour so there is no way we're going over the limit.
Thanks for any tips!
Comments
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Please email me your API key at Thomas.Beirne@logos.com so I can track this down more precisely. Also let me know if there are any specific times you can point me to when you know you were having trouble. Thanks for bringing this to our attention and my apologies for your difficulties! : (
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OK thanks! I just sent you an email.
Andrew
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