Logos 4 crashing during search attempt (Mountain Lion 10.8.1)

Charlie
Charlie Member Posts: 3 ✭✭
edited November 2024 in English Forum

Logos is shutting down at random.  Most recently (9.1.12) while attempting a Morph search.  Most recent change to computer was to Mountain Lion 10.8.1.  Files attached.

 

 

021112.Archive.zip

Comments

  • JT (alabama24)
    JT (alabama24) MVP Posts: 36,523

    Hi Charles. Welcome to the forums! Sorry you are having troubles. [:S]

    I am not a techie and although I have been able to help other users from time to time by reading their logs, yours is beyond my ability. The warning that I found in your logs I have posted below. Perhaps someone else will be able to make heads or tails of it. 

    Are the shut downs repeatable? What happens when you run the same Morph search again? Have you tried using a different layout to accomplish your search?

     

     

     

    "Got a SIGABRT while executing native code. This usually indicates a fatal error in the mono runtime or one of the native libraries used by your application."

     

    macOS, iOS & iPadOS |Logs| Install
    Choose Truth Over Tribe | Become a Joyful Outsider!

  • Charlie
    Charlie Member Posts: 3 ✭✭
    https://community.logos.com/discussion/comment/393280#Comment_393280

    I wouldn't say it's repeatable but it is frequent.  It is not always with a morph search.   It seems to be random.  Just now happened when I Right Clicked a word in my NASB.  The Layout seems to make no difference.  Thanks for taking a look at the files.  

  • Keep Smiling 4 Jesus :)
    Keep Smiling 4 Jesus :) MVP Posts: 23,148
    https://community.logos.com/discussion/comment/393319#Comment_393319

    Charlie said:

    I wouldn't say it's repeatable but it is frequent.

    Welcome [:D]

    Looking in Logos4Error.log, noticed error messages about a database disk image being malformed, which appears when something syncs (frequent occurrence when Use Internet is Yes).  Unfortunately, the Logos4Error.log file does not have the database file name, which needs to be deleted.

    Looking in Logos4.log noticed four database names that include Sync: ResourceSyncManager.db, MobileResourcesSyncManager.db, LibraryCatalogSync.db, KeyLinkSyncManager.db

    The Logos4.log file has a crash when Morph Search was trying to complete an entry.

    Couple ideas:

    1) Use Logos 4 in offline mode this holiday weekend, then contact Logos Technical Support for assistance => http://www.logos.com/about/contact

    2) While Logos 4 is closed, could move your Sync database files to the trash.  Launching Logos 4 should cause those db files to be created.

    Option: enable diagnostic logging.  The Indexer.log file showed logging is disabled.

    Keep Smiling [:)]

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