Is the website down? If so, why? All I get when I go there is that goofy lamb saying Server Maintenance. The Logos on my computer also says it cannot signin to Logos.com
When will it be up again?
They are installing a new server for better performance. See: Servers back up....
And YET the Server is NOT back up.
Yeah, that thread title should have been a question mark. It's been down for about an hour at this point.
Robert, with all due respect I don't know that "piling on" in sarcasm really helps anything. We are all trying to work through the release of Logos 5, helping users get started, etc. There is a tremendous amount of non-Christian attitude showing on the forums right now, and I for one would love to see it stop. So many thread right now add nothing but unkind remarks.
If you check the thread that was referenced, the title "Server back up" was from yesterday morning, so of course it wasn't any kind of message as to the current state of the server. People complained about performance because so many were using the web site, so Logos takes it down to fix it - an instantaneous response that you won't see many companies go through. But yet they get criticized for doing, and not doing. Un-Christian.
Can we try and think a little about the tremendous effort and all-nighters many Logos employees have been conducting instead of all of us just making our first reaction a critical one? Is your life really going to end if you can't get your upgrade in the next hour? day? Please be a little considerate or at least polite. I can imagine it adds a tremendous additional challenge for Logos employees to continue to put in herculean efforts when they are doing so with an impolite and ungrateful audience of users.
Thank you and God bless you and everyone else on these forums.
It is back up now.
I agree with you, but Logos brings it upon themselves. Why can't they let us know when they are having problems? They have all our emails! Why cant they just shoot a quick email when they are having problems!? I have spent 10s of thousands of dollars on Logos and use it most of the day. When i spend time trying to get it to work and it turns out to be Logos' problem i get very, very frustrated. To repeat: why cant they let us know of issues whether planned or unplanned?
I agree with you, but Logos brings it upon themselves. Why can't they let us know when they are having problems?
Beyond the fact that they haven't set that up yet.... My only guess is that the server that sends the email may also be the one that is choking. Maybe not (I hope not) but I'm shooting from the hip.
Why can't they let us know when they are having problems? They have all our emails! Why cant they just shoot a quick email when they are having problems!?
I'm sorry that our server maintenance has been so frustrating. (It's frustrating for us, too! We want to be able to show off Logos 5, take orders, and let upgrading customers download the new program and new books.)
Unfortunately, with the number of customers we have, we can't just email everyone when we're going to be offline for a few hours. In some cases, the database that contains all our customers' email addresses may be the one that's offline. In other cases, receiving that email might prompt the recipient to open www.logos.com, "just to see if it's up yet". If the server is having capacity problems, the extra visits would just exacerbate the problem.
Finally, for customers who just visit logos.com or run the program once a week, getting an email about a problem that's not currently affecting them, and may even be resolved by the time they wake up and check their email could just be an annoyance.
We'd love to implement a messaging system that lets affected customers (only) know about the problem and when it is (or will be) resolved, but I don't think email is the right solution. Right now, a message on logos.com itself is our best way of notifying affected customers directly.
I often check twitter when Logos has server issues. Sometimes an employee or the Logos account has posted something. I think Twitter would be a good way to post status updates when Logos' servers are unavailable.
We'd love to implement a messaging system that lets affected customers (only) know about the problem and when it is (or will be) resolved, but I don't think email is the right solution. Right now, a message on logos.com itself is our best way of notifying affected customers directly. I often check twitter when Logos has server issues. Sometimes an employee or the Logos account has posted something. I think Twitter would be a good way to post status updates when Logos' servers are unavailable.
I did the same yesterday.
Bradley, can you at least put the FAQ contents on the 404 page?
Unfortunately, it is responses like this that get me even more frustrated....or has it advaced to irritated. You have no problems sending out e-mails when you are trying to sell something. Does Logos take their customers seriously? This system is extremely expensive but users choose it because of its greater quality. I have sunk countless dollars into it and when it is working it is great. But this isn't just a fun thing or a hobby thing for me. I rely on it for my work. When it goes down....I go down!
I am not primarily referring today's and yesterday's website issues. But this is cumulative. I am referring to all the many times it has been down over the past year. Take for instance the time I updated the ipad/iphone app last Jan and then went to Europe and found that there was a problem with the update and it kept crashing. Half way across the world for a series of messages and I had nothing to work with!. I called Logos tech help and they talk to me like they don't know what I am talking about...like I am the only one with the problem...like they never heard of such a thing. But then I go to the forum and the problem had been known about since the update came out. This same thing (only I wasn't half way across the world then) happened in Sept. And then there was the time I had to give a presentation Sat afternoon and planned on studying for it Sat morning and I couldn't download the books...I spent an hour or two trying to "FIX" it until I realized that it was on Logos' end and I had wasted all that time.
If this were just Kindle or something it would be no big deal. I would just catch up on my reading of the Lord of the Rings another time. Logos is my livelihood. And I would GREATLY appreciate some form of heads up on when you decide it is a good time for you to work on your system. At least then I can figure something out if it is not a good time for me
So, no, sorry, I don't buy your explanation. We pay a premium for Logos and you should think of our convenience as well as your own.
Steve
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