Logos 5 Crashing -- logs attached.

Dustin Pearson
Dustin Pearson Member Posts: 160 ✭✭✭
edited November 2024 in English Forum

8156.LogosError.log

After upgrading Logos crashes on startup, never make it1321.LogosCrash.txt past the beggining open banner.

Comments

  • Fred Chapman
    Fred Chapman Member Posts: 5,899 ✭✭✭

    Have you tried opening L5 with a blank layout. To do this hold the control key down whilst double-clicking the L5 icon on your desktop

  • Dave Hooton
    Dave Hooton MVP Posts: 36,131

    8156.LogosError.log

    After upgrading Logos crashes on startup, never make it1321.LogosCrash.txt past the beggining open banner.

    This needs input from Logos Support to resolve.

    Dave
    ===

    Windows 11 & Android 13

  • Dustin Pearson
    Dustin Pearson Member Posts: 160 ✭✭✭

    I am posting the Logos logfile from doing a CTRL start, forgot to attach it last night. I did also email support, but if anyone has any suggestions they are welcome:

     

     

    1.       Bought
    Logos 5.

    2.       Had
    started Logos 4 and did an update now as I thought I had new resources to
    download and wanted to do that before installing Logos 5.

    3.       Waited
    a while with no message back from Logos that it had found updates or not so
    closed Logos 4 and started the Logos 5 install.

    4.       Install
    went fine and asked for login info, gave that, and a short while later Windows
    reports that the program has stopped responding.

    5.       Tried
    to start again, and got the initial banner but goes to desktop short time
    later.

    6.       Un-installed
    Logos 5 and Logos 5 prerequisites.

    7.       Re-installed

    8.       Logged
    in and downloaded 15GB of resources.

    9.       Crashed
    to desktop with Windows detecting the error.

    10.   Tried
    re-starting but back to same behavior as step five above.

    11.   Tried
    a CTRL start with same results, but got the Logos log file.

     

     

    0216.Logos.log

  • Bradley Grainger (Logos)
    Bradley Grainger (Logos) Administrator, Logos Employee Posts: 12,093

    After upgrading Logos crashes on startup, never make it

    This is a bug in WPF that we've only just become aware of and are trying to work around. Please see my other post here for (somewhat technical) diagnostic instructions: http://community.logos.com/forums/p/58346/415474.aspx#415474

  • Dustin Pearson
    Dustin Pearson Member Posts: 160 ✭✭✭

    Ran as suggested and now Logos 5 will startup.

     

    Thanks