Bug: Lookup results collapsing to empty

Donnie Hale
Donnie Hale Member Posts: 2,036
edited November 21 in English Forum

This is a long-standing bug that I haven't encountered in a while. I had hoped it was gone - I used to encounter it very regularly.

I press and hold a word so that it's highlighted and the menu buttons appear. I press "Look Up". After a moment, the results popup appears and for a split second (probably less than .2 seconds) there is some type of information / data in the popup. The data then dissolves to unreadable gibberish and eventually disappears. The popup remains, but it has collapsed to a minimal height (the content of the popup is just all white, and the buttons "Search" and "Bible Word Study" remain). The data is displayed for such a short time that I can't read it to even tell if it might have been correct. I've tried capturing the result by taking a video while it happens, but so far I haven't been able to interpret that either.

Today, the error happened specifically on the word "enroll" in 1 Tim 5:11, ESV. I'm on an iPad 2 64GB wifi. Lookup has worked correctly on probably the dozen or so other words I've tried today. The issue persists on that particular word after killing the Logos app and restarting it.

Donnie

 

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  • Kevin Byford (Faithlife)
    Kevin Byford (Faithlife) Member, Logos Employee Posts: 4,309

    Today, the error happened specifically on the word "enroll" in 1 Tim 5:11, ESV. I'm on an iPad 2 64GB wifi. Lookup has worked correctly on probably the dozen or so other words I've tried today. The issue persists on that particular word after killing the Logos app and restarting it.

    Thanks Donnie,

    I'll write up a case for this issue.

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