Logos 5 Stopped Working Message

Hello, I purchased Logos 5 as of yesterday and each time I attempt to
sign in, I get a message that says, "Logos Bible Software has stopped
working. A problem caused the program to stop working correctly." I
don't really know much about computers and their files, but I attached
my logs. I'd appreciate help on solving this problem. Thank you!

2476.Logos Log Files.zip

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Comments

Mark Smith

Monique, it is possible a database is corrupt.

To check this possibility out, you will need to go to this location: C:\Users\Monique\AppData\Local\Logos5\Documents\eab5zm4n.tnn\Documents\WordFind and delete all the files in that folder.

Then restart Logos 5. See if that works. If not, get back to us and we'll see if there is anything else we can do.

The other option is to wait and call Logos Technical Support during their business hours tomorrow.

Monique Warner

https://community.logos.com/discussion/comment/428207#Comment_428207

I found a Sqlite Database File called Wordfind and a DB-JOURNAL file called Wordfind.db-journal

Should I delete these two?

Mark Smith

https://community.logos.com/discussion/comment/428224#Comment_428224

Those are the ones.