Faithlife videos will not play

I just upgraded to L5 starter and the minimal crossgrade, however the faithlife videos are not playing. The following comment appears :

This video could not be played. For help with troubleshooting this issue please visit our web site.

I am running windows 7 professional on a computer with Intel i3 2.53 GHz and 6 GB ram

Thanks for any help

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Bradley Grainger (Logos)

Is it possible that you have Windows 7 N (the European edition)?

If so, a feature pack that adds video support needs to be downloaded and installed: http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=16546

David Taylor, Jr.

https://community.logos.com/discussion/comment/429276#Comment_429276

I don't have the European version but I noticed the same problem. At first I thought it might be because I didn't have an internet connection, but when I got home ith was the same thing...

Erwin

https://community.logos.com/discussion/comment/429282#Comment_429282

I just got of the phone with tech support and it turns out the problem was that I had a corrupted DirectX 9.0. Once that was taken care of everything ran well. Three cheers for Logos tech support.

[:D]