Many random books won't load using wireless
If I use my mobile network I am able to view whatever book I want whether it was downloaded or not. Using wireless I am unable to view many books. If, while on wireless, I download a book then I can view it. This weirdness has only been happening for the last couple of weeks.
It's almost as if the app doesn't recognize that it is online, but only for the sake of loading whatever isn't in the current cache--if there is such a thing with the Logos app.
any advice? Insight?
Comments
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Alford said:
Using wireless I am unable to view many books
Do you mean you can't see resources which you own in your library or that when you try and open them you get an error?
If an error, what error message do you get?
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The error is: "error loading book. Could not load the specified book"
and yes I own the resource and cannot see it when I try to view it because it won't open. Instead, I receive the error msg.
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Alford said:
The error is: "error loading book. Could not load the specified book"
and yes I own the resource and cannot see it when I try to view it because it won't open. Instead, I receive the error msg.
There were a number of reports like this in earlier versions of the iPad app. What version are you running?
Graham
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It is an iPhone 4S. iOS 6.0.1
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3.1.4
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Sometimes this happens because of 1) a server problem at Logos 2) a bug in a resource or app or 3) a bad install. Have you tried using the other Logos branded apps ( I.e. Vyrso, Faithlife, etc)? If the resource works in those apps, you might need a reinstall.
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My guess is that the update to 3.1.4 broke one or two things. No big.
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If you think about it, let us know some of the titles this happens to next time this happens to you. As I said before, it could be a bug in a specific resource… in which case knowing which one would help.
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Alford said:
The error is: "error loading book. Could not load the specified book"
and yes I own the resource and cannot see it when I try to view it because it won't open. Instead, I receive the error msg.
Hi Alford,
Recently this issue has been caused by resources being recompiled to allow them to work better with new Logos 5 features; it is not generally an issue with the mobile application itself (although that too has happened in the past) but with the recompile process not fully accounting for mobile capabilities. If you see this please make note of the resource(s) and let us know. Thanks!
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Thanks for the good info, Kevin. So far it happens to every resource.
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So it turns out that there is nothing wrong with the app. Of course it works fine. The problem seems to be a network issue. I walked the app around to various other wireless networks and everything works as advertised. Not so on my own network. I don't know what may have changed to cause the issue, but if I find out then I will report back. I can't be the only one with a network admin that loves to tinker.
blessings,
alf
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Hi Alford
Thanks for the update
Hope you get it sorted and look forward to finding out what the cause of the problem was
Graham
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Alford said:
The problem seems to be a network issue. I walked the app around to various other wireless networks and everything works as advertised. Not so on my own network.
I was going to suggest you try this after my experience yesterday… It has been a while, but this does pop up from time to time where users have difficulties on some networks. I was visiting my inlaws church yesterday, and although the wifi signal was good, and I could visit other webpages, I had great difficulties loading books.
If you tinker and discover anything to help, let us know! [:)]
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