Cannot login into Logos after successful download

Ronda McLaughlin

Hi!

I just purchased Logos 5, and when it came time for me to login into my account to activate it, I got the message that said "Logos Bible software has stopped working."

I called customer service and they sent me a link http://www.logos.com/support/logos5/windows/bad-font-bug

Tried both solutions but neither of them were successful.  Customer service is closed til Monday, and I really wanted to get a start on learning the program.  Can anyone help me with this?

Thanks - Ronda

Graham Criddle

Hi Ronda - and welcome to the forums.

Sorry to hear you are having problems.

Can you enable diagnostic logging (as per http://wiki.logos.com/Diagnostic_Logging) and then upload the logs created after you get the "stopped working" message?

(The article was written for Logos 4 but the same principles apply for Logos 5)

Thanks, Graham