OK, as much as it pains me to do this, I am going to shoot myself in the foot:
As I was working on my Denver Seminary Annotated Bibliographies project, I had to look up every book on the logos website. On Dec. 24th, I was looking up something in the Understanding the Bible Commentary Series: Old Testament, when I noticed that it said that I had a 100% discount; it was free for me to “purchase.” For the fun of it, I completed check out, and it was indeed free. I called Logos and told them, as I thought it was an error that would show for everyone (I later decided that it was an error in the way it was figuring my discount, even though I didn’t own any of the volumes previously). The customer service rep said thanks and that they would check it out. This prompted me to look further, and to make a long story short, I also got the Baker Exegetical Commentary upgrade (actually the whole set was free, but I already owned the original 8 volumes), as well as the NIV Life Application Commentary set, all free of charge.
At this point I opened a chat with customer service, and I also sent an email. I still have those books, but I can’t imagine why. Today I had a download in Logos, and it downloaded the 58 vol. Pastoral Leadership Bundle, XL, which shows on the product page is free to me and purchased, but I have not purchased this set.
I would love to keep these sets, but unless there is a logical reason that I got them free of charge, then there must be some mistake. This is the last possible form of communication that I have open to me, and if the books stay in my library, then I WILL NOT try to tell anyone again. I will just count my blessings. 
I just didn’t feel right not making every effort to allow Logos to either explain or remedy their mistake.
P.S. If a charge suddenly comes through on my CC for this stuff then I am going to be very, very unhappy. 
I feel better now.
