Logos crashes every time I open it. Logos 4.6a SR-5

Seems this is a recent problem. Windows has been updating things recently, so not sure if related.

I tried the following:

1. Un-intall/RE-Install

2. Holding down the Ctrl key and selecting blank layout.

I send reports to Tech Support and they came back and suggested I call them. Hoping to get some help prior to Monday. But I can wait as well.

Thanks

6507.Logos4Crash.txt

3465.Logos4Error.log

Sorry for posting the log file contents earliier

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Graham Criddle

Hi Michael - and welcome to the forums

Sorry but it is difficult to read logs when the contents are posted in a thread.

Can you please enable logging (if not already) and upload logs as files as outlined in http://wiki.logos.com/Diagnostic_Logging?

Graham

Rich DeRuiter

Seems this is a recent problem. Windows has been updating things recently, so not sure if related.

Another user reports problems in XP after several Windows updates: http://community.logos.com/forums/t/64415.aspx

So yes, it could be related.

Michael Perry

https://community.logos.com/discussion/comment/451398#Comment_451398

I had Restore Points turned off as I was running very low on disk space (recently resolved). Just tried uninstalling the .net pack just installed and was not allowed.

Thanks for the pointer!

Dave Hooton

https://community.logos.com/discussion/comment/451406#Comment_451406

Michael,

Try running the Logos 4 installer as your issue has nothing to do with .NET.

Dave Hooton

https://community.logos.com/discussion/comment/451482#Comment_451482

UPDATE (Michael):-

On closer examination it looks like you originally installed the 4.6b beta because the crash log is saying that the Mobile Resource Sync Manager database schema is 2; whereas the 4.6a SR-5 schema is 1.

So you need to uninstall 4.6a from Control Panel and then delete the Logos4 folder in C:\Documents and Settings\Mike\Local Settings\Application Data\. Then use the link I gave you to re-install 4.6a.

Alternatively, you can use the beta link and install 4.6b as this would not require you to uninstall.

Michael Perry

https://community.logos.com/discussion/comment/451507#Comment_451507

Dave,

That did the trick. I simply used the second option you mentioned.

Thanks so much!

Mike