L4 Hangs on Open

I am running Windows 7 on a Dell Latitude with plenty of power. It worked perfectly for the first few weeks after I downloaded it, but 2 days ago it started to hang when I tried to open it.

The program opens and the ribbon across the top of the page populates, but then the program freezes.

I spent an hour on the phone with Logos support on Friday. We hung up after he tried to download and install Microsoft NET framework. I am not sure the download he used would even work for Windows 7.

I uninstalled and reinstalled LOGOS (including downloading more than 9 gigs of resources again). But I am getting the same result.

Would reapply appreciate any ideas.

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Mark Barnes

Can you turn on logging, and then post your log?

http://www.logos.com/support/article/2135

Aaron Graft

https://community.logos.com/discussion/comment/50336#Comment_50336

Thanks!

System

-	Provider

[ Name]

Application Hang

EventID

1002

[ Qualifiers]

Level

Task

101

Keywords

0x80000000000000

-	TimeCreated

[ SystemTime]

2009-12-04T00:21:25.000000000Z

EventRecordID

208789

Channel

Application

Computer

agraft-home.triumph.local

Security

-	EventData

Logos4.exe

4.0.3.3272

1774

01ca74778335338b

C:\Users\agraft.TRIUMPH\AppData\Local\Logos4\System\Logos4.exe

f2dd405d-e06a-11de-b827-028037ec0200

55006E006B006E006F0077006E0000000000

Binary data:

In Words

0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000

In Bytes

0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

Aaron Graft

https://community.logos.com/discussion/comment/50347#Comment_50347

Here is the file. Thanks for your help!

Logos4.log

Aaron Graft

https://community.logos.com/discussion/comment/50349#Comment_50349

Not sure exactly what you need, but here is what Windows says when I force it to shut the program down.

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Logos4.exe
Application Version: 4.0.3.3272
Application Timestamp: 4b04a3e7
Hang Signature: b2c9
Hang Type: 256
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Hang Signature 1: b2c9caefbb8dcd7e8223dd83c998e517
Additional Hang Signature 2: 3572
Additional Hang Signature 3: 357242c8b6cf4b9592bc00336fe70df3
Additional Hang Signature 4: b2c9
Additional Hang Signature 5: b2c9caefbb8dcd7e8223dd83c998e517
Additional Hang Signature 6: 3572
Additional Hang Signature 7: 357242c8b6cf4b9592bc00336fe70df3

Mark Barnes

https://community.logos.com/discussion/comment/50350#Comment_50350

Have you tried logging in with the CTRL key pressed, then ticking "Use blank layout"? I'm not expert, but it's possible it's your home page or workspace that's causing the problem.

Jon

https://community.logos.com/discussion/comment/50350#Comment_50350

Hi Aaron, your log file doesn't contain an error. Could you try running (and crashing) L4 again and see if the logs has an error?

Aaron Graft

https://community.logos.com/discussion/comment/50370#Comment_50370

Here it is again/

Also, if I hold down control and click on the icon (like the other poster recommended), nothing happens. Is there another trick to opening to a blank screen?

Thanks for looking! This is very frustrating.

Logos4.log

Mark Barnes

https://community.logos.com/discussion/comment/50405#Comment_50405

We do need to try and get to the log-in screen so you can load to a blank page. It's crashing after the login point so there's so reason I can see why we can't get to that log-in screen. Can you try again? Hold down CTRL, then load Logos. Keep CTRL held down until you see the login screen. Then you can left go of CTRL tick the Blank layout box and try and login.

You may find it best to close other applications before you start. Sometimes the login box can appear behind other Windows, making you think nothing has happened.

Aaron Graft

https://community.logos.com/discussion/comment/50405#Comment_50405

Here is the log file when I hold down the control button (very short). It never gets to the home page -- there is just the logo on my desktop like it is trying to open, but nothing else happens.

Logos4.log

Mark Barnes

https://community.logos.com/discussion/comment/50409#Comment_50409

Thanks for your persistence. I'm afraid I can be of no more help however. I'm stumped. The log is showing that it freezes or crashes immediately before that login prompt. I could guess a few things, but they'd be wild guesses. I think you'd be better speaking to support. Sorry.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/50409#Comment_50409

Here is the log file when I hold down the control button (very short). It never gets to the home page -- there is just the logo on my desktop like it is trying to open, but nothing else happens.

The log file isn't recording any specific error, so unfortunately I'm unable to pinpoint a specific cause of the problem. Do you remember if you installed any Windows Updates, service packs, other programs, or any other upgrades immediately before Logos 4 stopped working?