BUG: An error occurred when attempting to display powerpoint in proclaim.

FBC Littlestown

Hello,

Successfully added a powerpoint file to the proclaim interface with the option selected to transfer control to powerpoint.  After going "On Air" and advancing to the powerpoint during the service order, several screens flash open, including powerpoint, which abruptly closes, then an error at the top of the proclaim window states the same message listed in the title.  I uploaded an MS Word document with a screenshot of the error.

Thank you for taking the time to review this issue.  Your ministry in IT is a blessing.

7215.ProclaimError.log

1768.ProclaimCrash.txt

2766.Proclaim.log

2211.pperrorscreenshot.doc

 

 

 

Ann Boyles

Hello FBC,

A couple of things. Firstly, which version of Powerpoint do you have installed on this machine? 

Secondly, one thing to note is that the Proclaim.log resets each time you re-open Proclaim. In order for the logs to be most helpful to us, could you start Proclaim, attempt to run the Powerpoint, and then post the resulting Proclaim.log for us so we analyze the error and try to determine the root of the issue? Thank you.