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Won't load after update

Martin Horn

Haven't had problems with crash. After latest release download, Logos will load for about three seconds and then quit.

Martin Horn

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Martin Horn

I mean, I haven't had problems with crashes before. But now, after the latest update, Logos will only load for about three seconds, and then nothing

JT (alabama24)

Martin - try loading to a blank layout. If that doesn't work, you will need to enable and post logs.

Martin Horn

https://community.logos.com/discussion/comment/462523#Comment_462523

How do you do that?

Matthew Arnold

I'm having the same problem. It will say it is signing in then the application will close.

JT (alabama24)

https://community.logos.com/discussion/comment/462531#Comment_462531

Please read the wiki about logging. It will also explain starting with a blank layout

http://wiki.logos.com/Diagnostic_Logging

Martin Horn

Here are the logs for the crash. Apparently three files were generated.

4643.Logos.log

0184.LogosError.log

8037.LogosCrash.txt

I hope I did this right.

Martin Horn

DMB

https://community.logos.com/discussion/comment/462557#Comment_462557

I've not seen that before ... new databases and an older program (didn't install?).

JT (alabama24)

https://community.logos.com/discussion/comment/462568#Comment_462568

Martin - I would try downloading the latest engine and reinstalling. The Logos show a previous version… not 5.0b.

http://wiki.logos.com/Getting_Started_with_Logos#Installation_.2b_Indexing

Martin Horn

https://community.logos.com/discussion/comment/462574#Comment_462574

I'm not sure what you mean. Do I uninstall what I have? Where do I find the "latest engine"? How do I install it?

JT (alabama24)

https://community.logos.com/discussion/comment/462580#Comment_462580

Do I uninstall what I have?

No. What I am talking about is just doing a reinstall of the engine. You won't have to worry about reindexing or anything like that.

Where do I find the "latest engine"?

I gave you a link to the wiki. There is a link to the PC installer there.

How do I install it?

I am a Mac user… but I assume you just download and click on it.

Matthew Arnold

https://community.logos.com/discussion/comment/462582#Comment_462582

Here are my crash logs. Loading with a blank layout did not fix the problem. Would you also recommend reinstalling the engine?

8182.Logos.log

7711.LogosCrash.txt

43802.LogosError.log

4863.LogosError-2.log

JT (alabama24)

https://community.logos.com/discussion/comment/462584#Comment_462584

Matthew - First, I forgot to welcome you to the forums! [:)]

Normally it is best to start a new thread since your issue may be different than someone else's… That is true in this case as well. I am not an expert in reading logs, but I think I have a solution for you. Your logs indicated a "malformed database." Please move the MobileResourcesSyncManager.db file to the desktop and restart Logos. If all works well, you can delete the file. The path to the file is listed below. NOTE: your user library is hidden by default. If you need help locating it, let me know.

Invalid database: /Users/Mat/Library/Application Support/Logos4/Documents/e6tmqql0.hot/DeviceResourceManager/MobileResourcesSyncManager.db

Matthew Arnold

https://community.logos.com/discussion/comment/462596#Comment_462596

Thank you that worked

JT (alabama24)

https://community.logos.com/discussion/comment/462611#Comment_462611

Thank you that worked

Glad to help. [:)]