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Unable to sync

John Petley

Hi There,

For the last few days I have been getting the following error :

I noted in a previous forum post that support needed to fix up some corrupted files. Appreciate if anyone can help me with resolving this. Have attached logs of the problem.

Thanks very much.

John P

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Comments

JT (alabama24)

John - are you just getting the error message, or do you actually know that some things are not actually syncing for you?

John Petley

https://community.logos.com/discussion/comment/463545#Comment_463545

Hi There,

Just getting the error message as far as I am aware. Don't get the error when using my iMac so assuming something wrong on my laptop.

Thanks

JT (alabama24)

https://community.logos.com/discussion/comment/463549#Comment_463549

It looks like there was some sort of error syncing history… I am only a quarter "techie," so I will need someone else to advise you… [Paging Dave [:)]]

2013-02-17 11:39:58.0846 23 Warn SyncManager Not syncing client due to previous fatal error: Repository = (Libronix.DigitalLibrary.HistoryManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.History.HistorySyncItem])

John Petley

https://community.logos.com/discussion/comment/463555#Comment_463555

If 9,514 posts only makes you a 1/4 techie, my 9 makes me look rather sad :-).

Thanks for your help so far.

regards

Dave Hooton

https://community.logos.com/discussion/comment/463549#Comment_463549

John, Logos encountered an error when syc'ing History and retried it a few times without success.

First try to Clear history in Tools > History. If that doesn't succeed then exit Logos, delete the HistoryManager folder at C:\Users\John\AppData\Local\Logos4\Data\oqsqnhwd.ekp and restart Logos.

John Petley

https://community.logos.com/discussion/comment/463607#Comment_463607

Hi Dave,

Had to delete the history folder and now all good. Thank you very much for your fast help. Now I can get back to my bible study rather than worry about this problem [:)]

God Bless

John P