iPad app hanging on the editing of Favorites

Mark Smith

I've noticed over the past few days that my Logos iPad app hangs up when I try to edit an item on one of my Favorites lists. I have to close, reopen, then watch Logos close automatically, then reopen, to restore Logos to usable condition. It does 'remember' the edit. I am using version 3.2.2.

Graham Criddle

Hi Mark

Sounds strange.

I've just tried it and it seems to work ok here. Is this for all items on just some specific ones?

Graham 

JT (alabama24)

Mark - Do you know if you were online or offline at the time? I have had something happen similarly with a highlight while offline... it didnt happen again so I didnt report it. 

Mark Smith

https://community.logos.com/discussion/comment/465883#Comment_465883

Still happening. I am trying to edit Mobile Favorites and it simply hangs. Probably does the same with other favorites groups but just haven't tried it.

Just started happening a few days ago, maybe with the latest update. I am online when this occurs.

JT (alabama24)

https://community.logos.com/discussion/comment/466126#Comment_466126

Mark Smith said:

I am trying to edit Mobile Favorites and it simply hangs.

By "edit," do you mean simply deleting favorites in that folder? 

Mark Smith

https://community.logos.com/discussion/comment/466129#Comment_466129

Yes. Just trying to delete an entry.

JT (alabama24)

https://community.logos.com/discussion/comment/466236#Comment_466236

Strange. [:S]

What gen device is it?

Mark Smith

https://community.logos.com/discussion/comment/466239#Comment_466239

version 3? The initial retina display version.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/466262#Comment_466262

Mark Smith said:

version 3? The initial retina display version.

Hi Mark,

I am entirely unable to reproduce this issue.  Can you please send us your support info with the reference 66882 (i.e. this thread number) somewhere in the subject or email?  Thanks!

Mark Smith

https://community.logos.com/discussion/comment/466315#Comment_466315

Kevin Byford said:

 Can you please send us your support info with the reference 66882 (i.e. this thread number) somewhere in the subject or email?

Done.

Kevin Byford (Faithlife)

https://community.logos.com/discussion/comment/466364#Comment_466364

Mark Smith said:

Kevin Byford said:

 Can you please send us your support info with the reference 66882 (i.e. this thread number) somewhere in the subject or email?

Done.

Hi Mark,

Is this issue still occurring with the latest iOS version (3.2.3) ?

JT (alabama24)

https://community.logos.com/discussion/comment/466364#Comment_466364

Mark Smith said:

Done.

Mark - Is this still happening? Another user is having similar symptoms. If it is still happening, can you delete and reinstall the app? (You will have to redownload your notes & resources). Also, what version of iOS are you using?